(NEX NORFOLK) SALES ASSOCIATE - HOUSEWARES

Navy Exchange Service Command; Norfolk (VA); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Job summary

Navy Exchange Service Command in Norfolk, VA is hiring a Sales Associate - Housewares. The role focuses on delivering outstanding customer service, understanding customer needs, and promoting merchandise with up-to-date product knowledge. You may assist with promotions, events, and STAR card programs while maintaining a welcoming store environment.

Prior retail experience is preferred but not required. The position offers opportunities to learn, grow with the team, and contribute to a positive

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience preferred, but not required.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret safety rules and manuals.
• Basic math functions such as addition, subtraction, multiplication and division.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise and inform about events and promotions.
• Maintain store appearance and organization.
• Cross-sell and upsell based on customer needs and trends.
• Handle POS transactions and cash accurately.
• Keep inventory accurate and participate in stock checks.
• Complete paperwork and reports as required.
• Follow schedule and perform other duties as assigned.

Skills

Customer service

Sales

Communication skills

Cash handling

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Retail software

Job description

Job Description - (NEX NORFOLK) SALES ASSOCIATE - HOUSEWARES (26000352)

Job Description

(NEX NORFOLK) SALES ASSOCIATE - HOUSEWARES

Job Number:

26000352

Organization

NAVSTA Norfolk Pay Range : $15.00 + BASED ON EXPERIENCE

Job Summary:

As a sales associate you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products, and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products. -
• Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork/reports and reconciliation

INVENTORY

• Be the keeper of merchandise; complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

QUALIFICATIONS/PRODUCT KNOWLEDGE

• Basic knowledge of products/merchandise

EXPERIENCE

• Retail experience preferred, but not required

COMMUNICATION SKILLS

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

• Basic math functions such as addition, subtraction, multiplication and division.

REASONING ABILITY

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team, and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays

No experience required. High school graduate or equivalent preferred.