(NEX NORFOLK) CASHIER

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk is seeking a friendly Cashier to be the face of our brand. You will help customers, articulate our value, and provide premier service while learning our products and promotions.

The role is part-time (20–34.5 hours) on site at NAVSTA Norfolk, requiring strong math and POS skills, ability to multi-task, stand for long periods, and work flexible hours including weekends and holidays.

Qualifications

• Product knowledge
• Knowledge of Point-of-Sale systems

Responsibilities

• Customer Service: Proactively engage and connect with customers, ask questions and listen to needs, direct customers to merchandise and inform them about promotions.
• Organization: Maintain checkout area appearance; move and restock bags, packaging materials, and labels.
• Sales: Interact with customers to ensure they find what they need; suggest items based on individual needs; process transactions using POS; handle cash and returns; maintain cash drawer and receipts; complete paperwork and reconciliation.
• Inventory: Be the keeper of merchandise; participate in inventories; ensure correct ticketing and in-stock status.
• Dependability: Adhere to assigned schedule; follow through on tasks; perform other duties as assigned.

Skills

Product Knowledge

Point-of-Sale systems

Education

High School Diploma or Equivalent

Job description

Job Summary

As a Cashier you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties And Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintaining check-out area appearance.
• Moving and re-stocking bags/packaging materials/labels.

Sales

• Interact with customer to ensure they found everything they needed.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Maintaining change funds and accounts for sales receipts.
• Completing various forms of paperwork, reports, and reconciliation.

Inventory

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories).

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Other Duties as assigned.

Qualifications

• Product Knowledge.
• Knowledge of Point-of-Sale systems.

Experience

• Retail or relevant work experience preferred but not required.

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

No Experience Required. High School Graduate Or Equivalent Preferred.

Primary Location

United States-Virginia-Norfolk

Organization

NAVSTA Norfolk

Schedule

Part-time (20 - 34.5 hours)