(NEX NORFOLK) PERSONALIZED SERVICES CLERK

Navy Exchange Service Command; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange Service Command in Norfolk is seeking a Personalized Services Clerk to handle floral displays, engraving, gift wrapping, Western Union, mail processing, and Military Star Card-related duties. The role includes assisting customers at the Flower Shop and Personalized Services, plus accepting payments and managing special orders.

You will also support layaway, check cashing, and daily transactions, maintain displays, and help train new associates to ensure excellent customer service

Qualifications

• 6 months clerical or retail experience
• GED or high school diploma acceptable
• Experience with customer service preferred

Responsibilities

• Assist in floral arrangements and advise customers on options.
• Handle engraving, gift wrapping and personalized stationery orders.
• Process Western Union transactions and Military Star Card applications.
• Manage mail processing and packing of outgoing shipments.
• Perform cash register transactions and refunds as needed.
• Maintain store displays and contribute to customer satisfaction.
• Assist in training new associates as assigned.

Skills

Customer service

Cash handling

Clerical tasks

Attention to detail

Education

High school diploma or GED

Tools

Western Union

Teleflora/FTD

Righter Merchandising System

Cash register

Job description

Job Description - (NEX NORFOLK) PERSONALIZED SERVICES CLERK (260003PE)

Job Description

Job Number:

260003PE

Primary Location

Organization

NAVSTA Norfolk Pay Range : 15.00

Job Summary:

Responsible for performing all or some of the various duties within the Personalized Services Department which may include some or all of the following responsibilities such as simple floral displays, FTD, gift wrapping, Western Union, engraving, sorting/distribution of incoming/outgoing mail packages, stocking/maintaining applicable sales areas, check cashing, acceptance/processing of Military Star Card application, acceptance of Military Star Card payments, etc.

Duties and Responsibilities:

Performs all or some of the following related duties as assigned.

FLOWER SHOP:

• Creates or assists in creating floral arrangements such as corsages, table arrangements, bouquets, etc. Advises customer of types of floral arrangements and prices; instructs patrons of the care of fresh cut flowers, potted flowers and plants upon request.
• Maintains fresh and dry flowers and plants by dusting and watering. Arranges in a neat and orderly manner on the display counters and in a floral area.
• Assists customer in the selection of plants/fresh flowers etc. Takes Teleflora (FTD) and special orders from patrons for flowers/plants, and maintains necessary documentation. May be required to deliver flowers on base (valid license required).

PERSONALIZED SERVICES:

• Performs personalized services functions, such as gift wrapping, taking orders for personalized stationery, wedding invitations, etc. preparing rental agreements; maintaining pertinent records and logs, and keeping current price sheets of authorized items. Performs engraving functions. Sends, receives, and issues Western Union checks. Maintains display area in a clean and orderly manner.
• Processes incoming/outgoing mail in accordance with established procedures and postal regulations.
• Performs packing service for mailing packages following established procedures.
• Receives articles to be mailed priority mail, flat rate, express delivery, UPS/FED-EX in accordance with established procedures and maintains copy of receipts for reference.
• Collects, arranges, and files a variety of documents/envelopes and maintains documents following established procedures. Maintains number control logs and master lists for PO box rentals, stamp sales, 1583A forms and various logs in connection with all operation functions including Western Union, FTD, engraving, etc.
• Performs engraving functions taking orders completing orders.
• Performs gift-wrapping services.
• Assists customers in opening Military Star Card accounts. Provides applications and basic program information. Where applicable, may assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts payments for Military Star Card.

LAYAWAY SERVICES

Explains layaway policies and requirements. Runs layaway reports and reconciles layaways; notifying late payments; cancellations, etc.

Takes and places customer special orders, as required. Places orders promptly and follows up regularly with applicable buyer/vendor. Advises customer of delivery and updates status of order as necessary.

Provides refunds, merchandise exchanges and price adjustments in accordance with NEX policy.

Performs all types of cash register transactions, cash, check, charge, debit, layaway, gift certificate, etc. in an accurate and procedurally correct manner.

Becomes knowledgeable in NEX store policies including Righter Merchandising System functions and operation, merchandise returns, price matching, check cashing, etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Non routine issues are immediately referred to a higher level associate having authority to resolve the matter. Assists in training new associates in store programs and policies as assigned

• Exercises tact, good manners and courtesy when serving and assisting customers.
• Works under the general supervision of a designate supervisor who delegates assignments, provides instructions and procedures and is available for assistance and guidance in connection with problems encountered. Work is performed independently within the framework of established policies, procedures and regulations. Refers unusual problems to supervisor for assistance. Work is reviewed in terms of timeliness of assignments, adherence, to applicable procedures, efficiency of accomplishment of assigned functions, and patron satisfaction.
• Performs other related duties as assigned.

GENERAL EXPERIENCE:

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.