News Tech Support & Field Ops Lead

Cox Media Group, LLC.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Media Group in Pittsburgh is seeking a News Technology Coordinator to support time-sensitive technical requests, maintain newsroom gear, and collaborate with journalists on aerial video projects.

You will work closely with photographers, reporters and editors to ensure smooth media workflows, provide front-line tech support, and help onboard new staff. The role may involve weekend coverage and maintaining equipment and inventories.

Qualifications

• Resolve time-sensitive technical requests and maintain media gear.
• Maintain tech supply inventory and assist journalists with aerial video workflows.
• Collaborate with photographers, reporters and editors in the newsroom.
• Provide front-line technical support and onboarding for new staff.

Responsibilities

• Consistently demonstrate a customer service approach to technical support.
• Effectively resolve front-line technical problems for field crews.
• Communicate technology updates and workflow changes to relevant employees.
• Assist with technical onboarding of new employees.
• Construct how-to guides on media workflows and best practices.
• Provide ongoing documentation of newsroom hardware and software.
• Perform scheduled maintenance on photographer’s gear.
• Identify opportunities to improve newsroom workflows.
• Research new technology for capital projects.
• Assist with delivering and retrieving vehicles for maintenance.
• Follow up on reported discrepancies and make referrals.
• Work occasional weekends and holidays to support coverage.

Skills

Customer service

Technical support

Communication

Onboarding

Documentation

Maintenance

Workflow improvement

Video production

Team collaboration

Education

Bachelor’s degree in broadcasting or video production

FAA Part 107 certificate

Tools

Broadcast equipment

Job description

Cox Media Group in Pittsburgh is seeking a News Technology Coordinator to support time-sensitive technical requests, maintain newsroom gear, and collaborate with journalists on aerial video projects.

You will work closely with photographers, reporters and editors to ensure smooth media workflows, provide front-line tech support, and help onboard new staff. The role may involve weekend coverage and maintaining equipment and inventories.