New Sales BDC Representative

Vancouver RV; Vancouver, Northern (WA, KY); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

401(k)

Job summary

Vancouver Toyota in Vancouver, WA is looking for a motivated BDC Sales Representative to be the primary contact for customers showing interest in vehicles. You will engage leads from website inquiries, social media, and events, guiding them toward showroom visits and vehicle purchases.

Strong communication and CRM skills help convert prospects into sales and build lasting customer relationships. Join a local family-owned dealership with a people-first culture, flexible hours, and opportunities

Qualifications

• Excellent communication and written skills for customer interactions.
• Strong interpersonal skills to build rapport and trust with customers.
• Proficiency with CRM software and digital communication tools.
• Self-motivated with a results-driven mindset in a target-driven environment.

Responsibilities

• Lead Engagement: contact and educate leads via phone, email, and text.
• Follow-up: maintain communication and schedule tests or showroom visits.
• Appointment Setting: coordinate with the sales team for demos and meetings.
• CRM: keep accurate lead records and document interactions.
• Sales Support: assist sales reps during the process and negotiations.
• Performance Metrics: meet KPIs and pursue coaching opportunities.

Skills

Communication skills

Interpersonal skills

CRM proficiency

Self-motivated

Evenings/weekends

Tools

CRM Software

Job description

Job Details

Job Location: McCord's Vancouver Auto Center - Vancouver, WA 98662

Salary Range: $50,000.00 - $100,000.00 Base+Commission/year

Job Shift: Day Shift

Job Category: Sales

Schedule: Monday 10AM-6PM, Tuesday 12PM-8PM, Friday 10AM-6PM, Saturday 12PM-8PM, Sunday 10AM-8PM

Compensation: $50,000-$100,000, Hourly + Commission

Summary

As a BDC Sales Representative, you will be the primary point of contact for potential customers who have shown interest in purchasing vehicles from the dealership. You will engage with leads generated through various marketing efforts, such as website inquiries, social media, and promotional events, with the goal of converting them into showroom visits and vehicle sales. Overall, the role of a BDC Sales Representative is critical in driving sales success for the dealership by effectively engaging with leads, nurturing customer relationships, and ultimately facilitating vehicle sales transactions.

About Us

Vancouver Toyota has been a local family business for over 30 years, and we are proud to serve the greater Vancouver and Portland metro area. At Vancouver Toyota, we recognize that our employees’ happiness directly impacts customer satisfaction, and we strive to make our business a positive and fun place to work. Our company continues to grow, and we are so excited to add a new BDC Sales Rep to our team.

Duties

• Lead Engagement: Initiate contact with leads promptly upon receipt of inquiries via phone calls, emails, and text messages. Establish rapport, gather information about their needs and preferences, and educate them about available vehicle options.


• Follow-up: Implement a structured follow-up process to maintain communication with leads throughout the sales cycle. Address any questions or concerns they may have, provide additional information as needed, and schedule appointments for test drives or showroom visits.


• Appointment Setting: Coordinate with the sales team to schedule appointments for interested leads to meet with sales representatives or visit the dealership for further discussions and vehicle demonstrations.


• Customer Relationship Management (CRM): Maintain accurate and up-to-date records of all interactions with leads in the dealership's CRM system. Ensure that lead information, communication history, and appointment schedules are documented for reference and tracking.


• Sales Support: Collaborate with the sales team to facilitate a smooth transition of leads from the BDC to the showroom floor. Provide necessary support and assistance to sales representatives during the sales process, including facilitating negotiations and addressing customer concerns.


• Performance Metrics: Meet or exceed key performance indicators (KPIs) related to lead conversion, appointment setting, and sales targets. Regularly review performance metrics and participate in training sessions or coaching opportunities to improve sales skills and techniques.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to engage customers effectively over the phone and through digital channels.


• Strong interpersonal skills and the ability to build rapport and establish trust with customers.


• Proficiency with CRM software and other digital communication tools.


• Self-motivated with a results-driven mindset and the ability to thrive in a fast-paced, target-driven environment.


• Flexibility to work evenings and weekends as needed to accommodate customer schedules and dealership hours.

Benefits

• Medical


• Dental


• Vision


• Disability insurance


• Identity theft protection


• Life insurance


• Accident insurance


• PTO/WPSL


• Vacation


• Paid Holidays


• 401(k)


• FSA/DCA


• Competitive base wage with commission and bonus opportunities based on performance.


• Comprehensive training and development programs to enhance sales skills and product knowledge.


• Opportunities for career advancement within the sales department or other areas of the dealership.