New Restaurant Host & Reservations Specialist

Hawksmoor; Boston (MA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Hawksmoor Restaurants, launching a new Boston location, is seeking experienced Hosts/Reservationists to join the team. You will be central to guest connections from initial inquiry through arrival, ensuring a warm and informed welcome and seamless seating.

As part of a renowned, hospitality-focused team, you will uphold service standards, coordinate with kitchen and bar, and help create memorable dining experiences while representing Hawksmoor values and a commitment to inclusivity.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong communication and organization skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone and standards.
• Manage reservations accurately and efficiently using OpenTable.
• Use the Triple Seat platform to respond to guest inquiries and manage group bookings.
• Welcome and check in guests with warmth and genuine hospitality, managing table statuses and coat check when required.
• Communicate clearly with kitchen, bar, and floor teams regarding guest notes and special requests.
• Maintain accurate guest profiles including VIPs and celebrations.
• Demonstrate confident menu knowledge and make informed recommendations.
• Explain group dining options and sharing menus for the best guest experience.
• Handle guest feedback or complaints with confidence and professionalism.

Job description

Hawksmoor Restaurants, launching a new Boston location, is seeking experienced Hosts/Reservationists to join the team. You will be central to guest connections from initial inquiry through arrival, ensuring a warm and informed welcome and seamless seating.

As part of a renowned, hospitality-focused team, you will uphold service standards, coordinate with kitchen and bar, and help create memorable dining experiences while representing Hawksmoor values and a commitment to inclusivity.