Host

Hawksmoor; Boston (MA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Hawksmoor Restaurants, launching a new Boston location, is seeking experienced Hosts/Reservationists to join the team. You will be central to guest connections from initial inquiry through arrival, ensuring a warm and informed welcome and seamless seating.

As part of a renowned, hospitality-focused team, you will uphold service standards, coordinate with kitchen and bar, and help create memorable dining experiences while representing Hawksmoor values and a commitment to inclusivity.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong communication and organization skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone and standards.
• Manage reservations accurately and efficiently using OpenTable.
• Use the Triple Seat platform to respond to guest inquiries and manage group bookings.
• Welcome and check in guests with warmth and genuine hospitality, managing table statuses and coat check when required.
• Communicate clearly with kitchen, bar, and floor teams regarding guest notes and special requests.
• Maintain accurate guest profiles including VIPs and celebrations.
• Demonstrate confident menu knowledge and make informed recommendations.
• Explain group dining options and sharing menus for the best guest experience.
• Handle guest feedback or complaints with confidence and professionalism.

Job description

NEW RESTAURANT OPENING!! NOW HIRING!!

Boston is one of the most beautiful and important cities in the country - rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago - the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified - a natural fit for our commitment to sustainability and our B-Corp values), we have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

We're looking for experienced HOSTS to join our team and help us open our third US restaurant.

As a HawksmoorHost / Reservationist, youare central to thesmoothrunningof the restaurantand the first point of connection for our Guests.From theinitialenquiry to arrival and departure, you help ensure every guest feels genuinely welcomed and well looked after.By consistently upholding Hawksmoor’s service standards and values, and working collaboratively with the wider team, you help ensure every guest receives warm, knowledgeable, and genuine hospitality. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities include but are not limited to:

GuestExperience

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards.
• Manage reservations accurately and efficiently using OpenTable.
• Use theTriple Seatplatform to respond to guestinquiries and manage group bookings.
• Welcome andcheck in guests with warmth and genuine hospitality, managing table statuses and coat check whenrequired.
• Communicate clearly and proactively with the kitchen, bar, and floor teams,regardingguest notes, preferences, and special requests.
• Maintainaccurateand detailed guest profiles, including VIPs,JTR,celebrations, andspecial requirements.
• Demonstrate confident menu knowledge and make informed recommendations when needed.
• Clearly explain group dining options and sharing menus, guiding guests to the best experience for their needs.
• Maintain up-to-datemenu knowledge andhandle guest feedback, complaints, or quality issues with confidence and professionalism.

TeamEngagement & Culture

• EmbodyHawksmoorvalues with apositive, proactive, and professionalattitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Supportotherteammembersduring service and contribute to a collaborative team environment.
• Show genuine care forboththe team and theoverallguestexperience.

Health & Safety

• Adhere toall allergyawareness, cleanliness, and food safety procedures.
• Completeall equiredtraining andconsistentlyuphold hygiene standards.
• Followopening and closing checklists accurately and consistentlyto ensure an organized host area.

Operational Standards

• Manage time effectivelyto support team priorities anddailyoperational needs.

• Maintain awareness of current promotions and offerings, confidently communicating their value toguests.

• Understand the importance of converting demand andproactivelywork to accommodate guest inquiries whenever possible.

• Comply withlateness and absence policies.

Purpose & DEIB

• Use inclusive, respectful language and treat everyone with empathyand fairness.
• Beknowledgeable about Hawksmoor's charity partners and sustainability goals.
• Actively followmenu printing procedures,wastereductionand recycling initiatives.
• Understandthe significance of Hawksmoor being aB Corporation.

Physical and Mental Demands

• Mobility: Must be able to move continuously around the dining room, kitchen, and bar areas during the shift.
• Lifting & Carrying: Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs.
• Communication: Ability toclearly and effectively communicate with guests, kitchen staff, and management.
• Cognitive: Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.
• Work Environment: While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure.

We use eVerify to confirm U.S. Employment eligibility.