New PSA Service Sales Representative

Johnson Controls, Inc.; Honolulu (HI); On-site; USD 64,000 - 100,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Service Sales Representative to promote and sell service agreements for commercial building systems.

In this role you will help customers protect and maintain critical systems while building long-term relationships and contributing to service growth across fire alarm, suppression, sprinkler, security, sound, communication, and inspection solutions. You will prospect, qualify, and close deals, develop estimates from site surveys, and collaborate with the

Qualifications

• Degree or equivalent work experience with 5 years in B2B sales.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment and meet quota-based performance.
• Strong professional communication, interpersonal, and time management skills.
• Proficiency with Windows and Oracle systems; Salesforce experience is a plus.
• Team-oriented with collaboration across service and sales teams.

Responsibilities

• Promote and sell service agreements for commercial building systems and related services.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Follow up on leads and develop opportunities using marketing strategies.
• Assess customer needs and develop a sales strategy aligned with Johnson Controls offerings.
• Close sales to meet plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain records of sales activity, expenses, and competitive activity.
• Develop strong customer relationships that support long-term retention and service alignment.
• Partner with the service team to identify leads for service and equipment upgrades.
• Build trusted relationships by prospecting consistently and communicating clearly.

Skills

Prospecting

Qualifying leads

Solution selling

Closing deals

Relationship building

Communication skills

Team collaboration

Time management

Market research

Education

Degree or equivalent work experience (5 years)

Bachelor’s degree in technical or business discipline

Industry related experience

Tools

Windows OS

Oracle

Salesforce

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a team that supports a wide range of industries across the globe and offers meaningful work projects and learning opportunities, in a culture where your voice and ideas will be heard.

Role Overview

Johnson Controls is seeking a Service Sales Representative to promote and sell planned service agreements for commercial building systems. In this role, you will help customers protect and maintain critical systems while building long-term relationships and contributing to service growth across fire alarm, suppression, sprinkler, security, sound, communication, and inspection solutions.

Key Responsibilities

• Promote and sell service agreements for commercial building systems and related services.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Follow up on leads and use marketing strategies to develop new opportunities.
• Assess customer needs and develop a sales strategy that aligns with their priorities and Johnson Controls offerings.
• Close sales to meet plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain complete and accurate records of sales activity, correspondence, expenses, and competitive activity.
• Submit sales reports and related documentation in a timely and accurate manner.
• Develop strong customer relationships that support long-term retention and service alignment.
• Partner with the service team to identify leads for service and equipment or device upgrades.

How You Will Do It

• Build trusted relationships by prospecting consistently, following up promptly, and communicating with professionalism and clarity.
• Stay close to the work by conducting building surveys, understanding customer environments, and translating site findings into practical estimates and proposals.
• Own outcomes with accountability, safety, and integrity by managing your pipeline, maintaining an active backlog, and keeping records, reports, and correspondence current.
• Improve every day through candid problem-solving by using customer feedback, competitive insight, and market conditions to sharpen your sales approach.
• Win as one team by collaborating with service colleagues, sharing leads, and supporting broader customer and business goals.

Qualifications

• Degree or equivalent work experience (5 years).
• Minimum 5 years of B2B sales experience.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.
• Strong professional communication, interpersonal, and time management skills.
• Proficiency with personal computers, including Windows and Oracle systems.
• Ability and willingness to work as a teammate and collaborate effectively with others.

Nice to Have

• Bachelor’s degree in a technical or business discipline.
• Industry or related industry experience.
• Salesforce proficiency.

Why Join Us

• Competitive salary with a hiring range of $64,400-$100,000, determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
• Competitive Sales Incentive Plan based on volume and margin on a project, quarterly, and annual basis.
• 15 days of vacation in the first year, plus paid holidays and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.