New Product Specialist

American Automobile Association; Citrus Heights (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401k matching

Medical, Dental, Vision

Paid holidays

Paid time off

AAA Classic membership

Product discounts

Tuition reimbursement

Job summary

AAA Mountain West Group (MWG) in Northern California seeks a New Product Specialist to drive sales and deliver exceptional member service by matching members with AAA product offerings.

You will actively promote cross-sell opportunities, engage customers, and serve as the branch SME for new products and bundles; meeting monthly sales goals and following up on leads via phone and email.

Qualifications

• High school diploma or GED required.
• 1-2 years work experience in sales; inside or outside sales preferred.
• Bonding and fingerprinting may be required.
• Current & valid driver’s license with a clean driving history.

Responsibilities

• The New Product Specialist acts in a sales capacity; actively promotes cross sales referrals, sales and branch promotions.
• Engage with the customer to identify the most suitable product offerings.
• Act as Subject Matter Expert in the branch for all new Product and Bundle Offerings.
• Effectively communicate AAA new products and value propositions with team members.
• Achieve monthly assigned sales goals.
• Follow-up on leads and unsold quotes by phone and email.
• Make outbound calls for lead generation.
• Generate referrals with Branch Team Members.
• Promote products and services to meet individual and organizational goals.
• Identify process improvements and promote AAA guiding principles.

Skills

Sales experience

Cold calling

Upselling

Negotiation

Customer service

Communication

Multitasking

Computer skills

Face-to-face interaction

Education

High school diploma or GED

1-2 years sales experience

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program .

The New Product Specialist role drives sales and provides outstanding service by effectively matching Members with AAA's comprehensive product offerings.

RESPONSIBILITIES / JOB DUTIES

• The New Product Specialist acts in a sales capacity; actively promotes cross sales referrals, sales and branch promotions.
• Engage with the customer to identifying the most suitable product offerings.
• Actively approach incoming customers and Act as Subject Matter Expert in the branch for all new Product and Bundle Offerings.
• Effectively communicate AAA new products and value propositions with team members.
• Achieve monthly assigned sales goals.
• Consistently follow-up on leads and unsold quotes by phone and email.
• Makes outbound calls for lead generation.
• Actively works with Branch Team Members to generate referrals.
• Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
• Overcomes obstacles that create barriers to Team Member or branch efforts.
• Identifies process improvement opportunities and proposes solutions.
• Acts as an agent for change while promoting AAA’s guiding principles and core values.
• Exhibits AAA guiding principles and core values.

KNOWLEDGE AND SKILLS

• Natural closer who thrives in a sales driven environment
• Proven experience in inside or outside sales, with the ability to upsell and close Lead generation and proactive prospecting
• Strong cold calling and follow-up skills
• Confident in negotiating and building Member and customer value
• Demonstrates sales and service skills.
• Able to effectively interact, face-to-face, with new, prospective and existing Members.
• Ability to multitask in response to requests, requirements and Member/Team Member expectations.
• Genuine passion for the sales discipline and for helping clients succeed
• Good computer skills, proficient in both reading and basic arithmetic.
• Good written and verbal communication skills in person and over the phone.
• Ability to accept feedback and correct course as necessary.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Requirements: High school diploma or GED.
• 1-2 years of work experience with a preference for inside or outside sales
• Preferred Requirements: Experience working with sales and service standards and goals
• Bonding and fingerprinting may be required
• Current & valid drivers license with a clean driving history

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• May be required to work in one or more locations in a defined service area.
• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
• - Starting rates vary by region.
• Ranges start from $25.80 up to $30.75 hourly.
• This role is subject to an incentive plan that includes commissions.
• We expect most employees to earn between $0 - $15,000 in incentives annually, contingent on performance

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.