New Patient Coordinator - Infusion

Advocate Health Care; Libertyville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Advocate Health Care's Aurora Medical Group site is hiring a Pre-Certification Specialist to support providers and patients in a fast-paced ambulatory setting. You will coordinate with the pre-cert vendor, manage scheduling, and document patient information in EPIC and IDX systems while maintaining compassionate patient interactions.

The role is onsite, Monday–Friday 8:00–17:00, with no weekend or major holiday shifts, and requires a high school diploma plus 1–2 years of customer service

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Contact the pre-certification vendor and provide facility and patient demographic information.
• Monitor future orders and ensure completion of pre-certification by the due date.
• Orient new associates to pre-certification functions in EPIC and other vendor applications.
• Execute patient scheduling duties and document in EPIC/IDX per provider guidelines.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

Onsite role. Monday - Friday, 8 hours shift between 800-1700. No weekends, major holidays.

As a Pre-Certification Specialist, you’ll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Contact the pre-certification vendor and provide the facility and patient demographic information.
• Monitor future orders and assure completion of pre-certification process by due date of procedure.
• Orient new associates to pre-certification functions in EPIC and other vendor specific applications
• Execute patient scheduling duties and document within the EPIC/IDX system(s) following provider specifics and scheduling guidelines.

About This Location:

Our oncologists and hematologists diagnose and treat adults with all types of cancers and blood diseases. Our office has its own lab, performs bone marrow biopsies, and administers chemotherapy.

This Center is designated as a hospital outpatient department and operates under the name Advocate Infusion Center of Advocate Northside Health Network.

Your feedback matters.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Familiar with MS Word, Excel, and Outlook.
• Ability to solve problems posed by callers seeking pre-certification authorizations
• Ability to work under stressful conditions with demanding customers.
• Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.