New Patient Coordinator - Infusion

Hugh Chatham Health; Libertyville (IL); On-site; USD 28,000 - 45,000; Full time

Job summary

Advocate Health, a major health system in Illinois, seeks a Pre-Certification Specialist for its Ambulatory Care team in Libertyville. This onsite role supports providers, coordinates patient eligibility, and assists with scheduling and billing to ensure smooth patient flow and accurate records.

You will work a Monday–Friday, 8:00–17:00 schedule with no weekends or major holidays, collaborating with clinical staff to maintain timely pre-certifications and high-quality patient interactions.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Contact the pre-certification vendor and provide the facility and patient demographic information.
• Monitor future orders and assure completion of pre-certification process by due date of procedure.
• Orient new associates to pre-certification functions in EPIC and other vendor specific applications
• Execute patient scheduling duties and document within the EPIC/IDX system(s) following provider specifics and scheduling guidelines.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Department

37393 Advocate Illinois Masonic Medical Center - Infusion: Libertyville

Department

37393 Advocate Illinois Masonic Medical Center - Infusion: Libertyville

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Onsite role. Monday - Friday, 8 hours shift between 800-1700. No weekends, major holidays.

Pay Range

$19.80 - $32.80

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

Onsite role. Monday - Friday, 8 hours shift between 800-1700. No weekends, major holidays.

As a Pre-Certification Specialist, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Contact the pre-certification vendor and provide the facility and patient demographic information.
• Monitor future orders and assure completion of pre-certification process by due date of procedure.
• Orient new associates to pre-certification functions in EPIC and other vendor specific applications
• Execute patient scheduling duties and document within the EPIC/IDX system(s) following provider specifics and scheduling guidelines.

About This Location:

Our oncologists and hematologists diagnose and treat adults with all types of cancers and blood diseases. Our office has its own lab, performs bone marrow biopsies, and administers chemotherapy. This Center is designated as a hospital outpatient department and operates under the name Advocate Infusion Center of Advocate Northside Health Network.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Familiar with MS Word, Excel, and Outlook.
• Ability to solve problems posed by callers seeking pre-certification authorizations
• Ability to work under stressful conditions with demanding customers.
• Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment To You

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.