New Neighbor Success Lead

Trillium Flow Technologies; Miami (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Time Off PTO and holidays

401(k) retirement plan

Weekly catered lunches

Descripción de la vacante

Flow is seeking a New Neighbor Success Lead to guide prospective residents through every stage of the Flow experience on-site. You will use a mix of data insights and Flow’s technology to tailor housing solutions and ensure a seamless move-in process.

You will conduct discovery conversations, tours, and demonstrations, while coordinating with local partners. This role emphasizes autonomy, strong communication, and collaboration with cross-functional teams.

Formación

• Strong consultative sales approach with the ability to diagnose needs and recommend solutions.
• High degree of professional judgment, autonomy, and comfort making decisions independently.
• Tech-forward mindset; confident using CRM systems, dashboards, automation, and workflow tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data signals and adapt approaches to individual client situations.

Responsabilidades

• Conduct personalized discovery conversations to assess client needs, preferences, and timeframes.
• Articulate and tailor housing solutions across Flow’s portfolio.
• Direct prospects to alternative Flow properties when needed.
• Own the full on-site sales motion, including tours, demonstrations, and closing.
• Maintain accountability for personal workflows and outcomes using Flow’s selling suite.
• Participate in product trainings, user testing, and feedback sessions.
• Provide input into technology roadmaps through tour notes and observations.
• Represent Flow with local realtors, influencers and events.

Conocimientos

Consultative sales

Autonomy

CRM systems

Data analysis

Communication skills

Cross-functional collaboration

Real estate/hospitality experience

Herramientas

CRM software

Dashboards

Automation tools

Workflow tools

Descripción del empleo

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

About the Role

The New Neighbor Success Lead plays a central role in guiding prospective residents through every stage of the Flow experience, from initial exploration to the moment they move into their new home. Using a thoughtful blend of data insights, human judgment, and Flow’s proprietary technology, this role ensures that every individual or family discovers how Flow’s conscious communities can support their personal journey.

Flow offers flexible opportunities to live for 3 days, 3 weeks, or 3 years, and the New Neighbor Success Lead is responsible for understanding each prospect’s unique circumstances in order to tailor the Flow experience to their needs.

This is an on-site role, embedded in the daily rhythm of our communities. You will be on the ground floor of Flow’s business, learning the foundational actions and systems that shape our resident experience.

Responsibilities

• Conduct personalized discovery conversations using Flow’s technology to assess each client’s needs, preferences, and timeframes.
• Articulate and tailor housing solutions across Flow’s portfolio.
• Direct prospects to alternative Flow properties when this better aligns with their lifestyle, budget, or timeline.
• Enjoy selling & negotiating within a tech augmented sales process that affords more autonomy and accountability
• Own the full on-site sales motion, including tours, demonstrations, presentations, and closing.
• Maintain accountability for personal workflows & outcomes using Flow’s proprietary selling suite.
• Participate in product trainings, user testing, pilot programs, and feedback sessions.
• Provide structured input into technology roadmaps through tour notes, insights, and real-world observations.
• Represent Flow in relationships with local realtors, influencers and events that match well with Flow’s Brand ethos.

Ideal Background

• Strong consultative sales approach with the ability to diagnose needs and recommend solutions.
• High degree of professional judgment, autonomy, and comfort making decisions independently.
• Tech-forward mindset; confident using CRM systems, dashboards, automation, and workflow tools.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to analyze data signals and adapt approaches to individual client situations.
• Collaborative orientation with comfort engaging cross-functional partners.
• Resilient, proactive, and committed to the Flow mission of human flourishing.
• 3+ years in consultative sales, hospitality, real estate, customer experience, or a related field preferred.
• Experience with autonomy in contract negotiation or professional-level decision-making is strongly preferred.
• Real estate or housing experience is beneficial but not required.
• Applicants must be 18 years of age or older

Benefits

We take care of our people so they can do their best work.

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off PTO and paid holidays.
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.