Sales Manager, Leasing

Flow; Miami (FL); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Time Off

401(k) plan

Employee Discounts

Descripción de la vacante

Flow is seeking a sales-minded Leasing Manager in Miami to lead and develop a high-performance leasing team across Flow's properties. You will coach specialists, drive occupancy and revenue, and partner with property leadership to execute leasing strategy while staying focused on guest experience.

The role is hands-on and requires strong communication, organization, and a flair for building trust with residents, partners, and colleagues.

Formación

• 3+ years of experience in leasing, sales, or related customer-facing roles with leadership experience.
• Proven ability to coach, develop, and motivate a team while driving performance against goals.
• Strong understanding of sales, leasing, customer experience and performance management.
• Experience in high-touch residential environments preferred.
• Strong verbal and written communication skills; ability to build trust with team and partners.
• Highly organized, adaptable in a fast-paced environment, and able to manage multiple priorities.

Responsabilidades

• Lead the leasing team, set expectations, and drive individual and team goals.
• Coach Leasing Specialists through one-on-ones, feedback, and hands-on training.
• Execute leasing strategy, monitor performance, and improve occupancy and revenue.
• Participate in tours and prospect interactions; model strong sales behavior.
• Build relationships with Community Manager, leadership, and local partners.
• Maintain tour-ready property and accurate leasing records daily.

Conocimientos

Team leadership

Coaching

Sales

Customer experience

Performance management

Communication

Organization

Problem-solving

Google Workspace

Microsoft Office

Flexible schedule

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

About the Company

At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

As a Sales Manager, Leasing, you own the performance, development, and execution of the leasing team. You lead, coach, and develop Leasing Specialists to deliver exceptional customer experiences while achieving leasing, occupancy, and revenue goals.

You will work alongside your team in the day-to-day leasing process, actively participating in tours, prospect interactions, follow-up, and lease execution. You will partner closely with the Community Manager and property leadership to execute leasing strategy, understand local market conditions, and drive Flow's business priorities.

This is a hands-on leadership role for someone who can develop people, drive sales performance, and lead from the front.

Responsibilities

Lead, Coach & Develop the Team

• Own the performance and development of the leasing team, establishing clear expectations and holding team members accountable to individual and team goals.
• Lead, coach, and develop Leasing Specialists through regular one-on-ones, observation, feedback, role-playing, mentorship, and hands-on training.
• Set clear performance and developmental goals for each team member and create action plans to address performance gaps.
• Identify opportunities to help team members improve their sales skills, product knowledge, customer interactions, follow-up, and closing abilities.
• Assist with recruiting, onboarding, training, developing, and retaining a diverse, high-performing team.
• Build a culture of accountability, collaboration, continuous learning, and high performance.
• Recognize strong performance and provide timely, constructive feedback when expectations are not being met.
• Lead by example and model the behaviors, standards, and customer experience expected from the team.

Drive Leasing & Sales Performance

• Own the execution of the property's leasing strategy and ensure the team is aligned with Flow's occupancy, leasing, revenue, and performance goals.
• Monitor leasing performance and key metrics, identify opportunities and challenges, and take action to improve results.
• Ensure all leads are being responded to and followed up with in a timely and effective manner.
• Actively participate in tours and prospect interactions, modeling what good looks like and helping the team convert opportunities into leases.
• Perform general leasing responsibilities when needed, including tours, prospect communication, follow-up, lease execution, and closing.
• Partner with the Community Manager and property leadership to evaluate rental rates, concessions, availability, and leasing strategy.
• Maintain extensive knowledge of the property, local market conditions, competitive properties, rental rates, concessions, occupancy, and leased percentages.
• Conduct local market and competitive research to identify trends and opportunities that can improve leasing performance.
• Establish relationships with major corporations, local businesses, preferred employers, and other community partners to generate leasing opportunities.

Own the Neighbor Experience

• Serve as a key point of contact for prospects and residents throughout the leasing journey, including renewals, transfers, move-ins, and move-outs.
• Address customer concerns and escalations effectively and partner with property leadership when appropriate.
• Build strong relationships with prospects and residents and ensure the leasing experience reflects Flow's standards and culture.
• Support resident retention efforts, including proactive renewal outreach and follow-up.
• Maintain a strong understanding of Flow's culture, application process, lease documents, rules and regulations, and applicable state and local requirements.

Execute Operationally

• Ensure all leasing activity, prospect follow-up, resident interactions, and required activity are accurately recorded and completed daily.
• Maintain accurate records of executed leases and rentable items issued.
• Regularly walk available units, models, and tour routes to ensure the property is tour-ready and the customer experience is consistently represented at a high standard.
• Identify and immediately communicate maintenance, safety, presentation, or liability concerns.
• Maintain accurate leasing reports and communicate performance, market insights, and opportunities to property and regional leadership.
• Respond to emails and internal communications in a timely and professional manner.
• Maintain and uphold company policies, procedures, and standards while protecting confidential customer, team member, financial, and business information.
• Perform other responsibilities as needed to support the property and broader Flow team.

Ideal Background

• 3+ years of experience in leasing, sales, multifamily, residential real estate, hospitality, retail, or a related customer-facing industry, with experience leading or managing a team.
• Demonstrated ability to coach, develop, and motivate a team while driving performance against business goals.
• Strong understanding of sales, leasing, customer experience, and performance management.
• Experience in Class A multifamily, high-rise, luxury residential, hospitality, or another high-touch customer experience environment preferred.
• Strong verbal and written communication skills with the ability to build trust and effectively communicate with team members, customers, and business partners.
• Highly organized, accountable, and comfortable working in a fast-paced, constantly changing environment.
• Strong judgment and problem-solving skills with the ability to make decisions, navigate challenges, and hold others accountable.
• Proficiency with Google Workspace and Microsoft Office.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Spanish language skills are a plus.

Benefits

We take care of our people so they can do their best work.

• Health and WellnessComprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time OffPTO and paid holidays.
• Financial401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at FlowWeekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.