New Jersey - Customer Service Representative - Call Center

AnazaoHealth; Mount Laurel Township (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k

Health insurance for you and dependets

Paid holidays

PTO

Volunteer Paid Time Off

Job summary

AnazaoHealth in Mount Laurel, NJ is hiring a Pharmacy Technician to answer calls, process prescription orders, and assist with billing and order status. The role requires attention to detail, familiarity with Windows, Office 365, and pharmacy software such as PK Software and PrimeRx.

Certification through PTCB or ExCPT/NHA is preferred. This on-site position offers a 10am-6pm schedule, competitive hourly pay, and benefits including health coverage, 401k, paid holidays, PTO, and opportunities for

Qualifications

• High school diploma or GED required; strong attention to detail essential.
• PTCB or ExCPT/NHA certification preferred and may be required within 90 days.
• Experience with PK Software, PrimeRx, or other pharmacy management systems preferred.

Responsibilities

• Answer customer calls to process prescription orders and assist with billing and order status.
• Verify and update patient information; ensure HIPAA compliance and protect PHI.
• Receive prescriptions via fax, mail, or ERX and manage refill requests and payments.

Skills

Attention to detail

Communication skills

Organizational skills

Education

High school diploma or GED

PTCB or ExCPT/NHA certification (preferred)

Tools

PK Software

PrimeRx

Pharmacy management systems

Job description

About the job

Schedule: 10am-6pm Monday-Friday

Pay: $17/hr

Key Responsibilities

• Answer customer calls to process prescription orders.
• Handle inquiries about billing, order status, delivery, and other information.
• Provide product information, product literature, and customer ordering status.
• Call patients for monthly refills or classification on orders, IE address or birth date.
• Receive and process prescriptions via fax, mail, and ERX.
• Verify and/or update the accuracy of patient information.
• Ensures security of Protected Health Information as per HIPPA requirements.
• Process payment: credit card; when appropriate.
• Understand different State’s regulatory requirements.
• Create and refill requests via fax or ERX.
• May serve as a role model for the purpose of training new personnel.
• Maintain clear and orderly workstation.
• Ensures security of Protected Health Information as per HIPAA requirements.
• Support pharmacy operations and perform additional duties as assigned.

Set yourself apart

Basic Qualifications

• High school diploma or general education degree (GED).
• Computer literacy, including but not limited to, Windows, Office 365 Suites, and Microsoft Teams.
• National certification through PTCB or ExCPT/NHA is preferred and may be required within 90 days of hire. CareFirst Specialty Pharmacy can provide an approved technician training program to assist eligible candidates.
• Strong attention to detail and commitment to accuracy.
• Strong communication and organizational skills.
• PTCB or ExCPT/NHA national certification – preferred.
• Knowledge of USP <795> and USP <800> standards - preferred.
• Experience with PK Software, PrimeRx, or other pharmacy management systems – preferred.

Working Conditions

• Ability to sit, stand, walk, bend, and reach for extended periods.
• Ability to lift and move up to 30 pounds.
• Ability to perform repetitive tasks requiring manual dexterity and attention to detail.
• Ability to wear required PPE including gloves, gowns, masks, respirators, eye protection, hair covers, beard covers, and shoe covers as necessary.
• Ability to work in laboratory and pharmacy environments involving both hazardous and non-hazardous compounds.
• Employees may be exposed to pharmaceutical ingredients, hazardous drugs, cleaning agents, and other materials associated with compounding activities.
• The noise level is generally moderate.

What's on offer?

At AnazaoHealth, you’ll find plenty of opportunities to grow and make an impact. We offer competitive pay, a comprehensive benefits package (including 401k, health insurance coverage for you and your dependents, paid holidays, PTO, and Volunteer Paid Time Off), and a supportive workplace where your ideas and talents can shine. We’re proud to be an Equal Opportunity Employer and maintain a drug-free workplace.

Diversity makes us stronger, and we’re committed to building an inclusive environment where everyone feels welcome.

No phone calls, please.

We do not accept agency referrals for this position.