New Install Customer Experience Pro

American Electric Power Co.; Michigan; On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power Co. is hiring a Customer Service Representative for the New Install Process in Buchanan, MI. You will guide customers through installation, coordinate with internal teams, and educate on utility services and energy efficiency.

Strong communication and multitasking are essential for a seamless activation experience. The role involves training staff, maintaining CRM records, and resolving customer concerns to ensure satisfaction.

Qualifications

• High school diploma or equivalent required; associate degree in Electrical, Electronic, Civil, Mechanical Engineering Technology, Business, Communications, or related field preferred.
• Previous utility industry experience recommended; strong communication and interpersonal skills.

Responsibilities

• Act as the primary contact for customers during new installations, addressing inquiries and concerns, and providing updates throughout the process.
• Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system.
• Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency.
• Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost-effective work.
• Train and guide employees, adhering to company policies and fostering a cooperative environment.
• Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process.
• Assist in scheduling jobs and planning project activities, ensuring safe working environments and effective communication of project details.

Skills

Communication skills

Multitasking

Problem solving

Teamwork

Education

High School Diploma or GED

Associate degree in Electrical/Electronic/Civil/Mechanical Eng Tech or related field

Tools

CRM software

Microsoft Office Suite

Job description

American Electric Power Co. is hiring a Customer Service Representative for the New Install Process in Buchanan, MI. You will guide customers through installation, coordinate with internal teams, and educate on utility services and energy efficiency.

Strong communication and multitasking are essential for a seamless activation experience. The role involves training staff, maintaining CRM records, and resolving customer concerns to ensure satisfaction.