NEW! Guest Service Agent at Hotel West & Main in Conshohocken

Concord Hospitality Enterprises; Conshohocken (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent for Hotel West & Main in Conshohocken. This entry-level position involves engaging with guests, maintaining high service standards, and ensuring guest satisfaction. The role offers comprehensive benefits and a positive work culture focused on quality and integrity.

Benefits

Medical, dental, and vision insurance

401K and tuition assistance

Discounted hotel rates

Career development opportunities

Qualifications

• Passion for serving others and engaging with guests.
• Proactive and responsive attitude.
• Ability to maintain high service standards.

Responsibilities

• Assist guests efficiently and courteously.
• Address guest concerns promptly.
• Post charges and collect payments.

Skills

Customer Service

Communication

Problem Solving

Job description

NEW! Guest Service Agent at Hotel West & Main in Conshohocken

Join to apply for the NEW! Guest Service Agent at Hotel West & Main in Conshohocken role at Concord Hospitality Enterprises

Role Overview

We are seeking a Guest Service Agent to join our team at Hotel West & Main. If you have a passion for serving others and enjoy engaging with guests, this role offers a great opportunity. The front desk is the hub of guest interaction, and your proactive, responsive, and caring attitude will make a significant difference in their experience. We value a winning personality, high responsibility, and a respectful company culture.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly and effectively, ensuring satisfaction.
• Post charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Be knowledgeable about hotel brand, programs, and offers.
• Communicate effectively with departments and management regarding guest comments and concerns.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Know hotel safety and emergency procedures.

Benefits

Full-time associates are eligible for comprehensive benefits including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Work With Us?

Our culture is founded on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment where associates are valued and cared for through our Associate First policy and engaging activities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality