New! Full-time Front Desk Agent The Alloy a DoubleTree by Hilton

Concord Hospitality Enterprises; King of Prussia (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a Full-time Front Desk Agent at The Alloy, a DoubleTree by Hilton. In this role, you will provide exceptional guest service in a fast-paced environment, ensuring a positive hotel experience. Benefit from a supportive company culture that values your development and offers competitive pay and great benefits.

Benefits

Competitive Pay

401K Retirement Program with company contribution

Discounted room rates at Hilton and Concord managed hotels

Free monthly Septa pass

Qualifications

• Hilton OnQ or other hotel front desk experience preferred.
• Must be flexible with availability for morning/evening shifts.
• Prior experience in hospitality environments is a plus.

Responsibilities

• Assist guests efficiently and courteously.
• Handle guest concerns professionally.
• Maintain high levels of service and hospitality.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

New! Full-time Front Desk Agent The Alloy a DoubleTree by Hilton

Join to apply for the New! Full-time Front Desk Agent The Alloy a DoubleTree by Hilton role at Concord Hospitality Enterprises

New! Full-time Front Desk Agent The Alloy a DoubleTree by Hilton

5 days ago Be among the first 25 applicants

Join to apply for the New! Full-time Front Desk Agent The Alloy a DoubleTree by Hilton role at Concord Hospitality Enterprises

The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a full-time Front Desk Agent to join our Front Office Team!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies To Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Discounted room rate at Hilton and Concord managed hotels.

Group Life Insurance equal to your annual salary.

Free monthly Septa pass!

Company paid Short term and voluntary Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix .

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Ideal candidate must be flexible with availability to work both morning shift or evening shift. Must be available to work weekends and holidays if needed.

Hilton OnQ or other hotel front desk experience is preferred.

Hourly rate for the full-time position is $18.00/hour.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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