New Customer Love Associate (Fully Remote)

Reformation; United States; Remote; USD 24,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Retirement planning

Clothing discounts

Culture events

Fertility care support

Job summary

Reformation is a sustainable fashion brand with a mission to bring eco-friendly clothing to everyone, operating 50+ stores worldwide and our own factory in LA. We foster an inclusive, mission-based culture where people can grow, thrive, and belong.

The role focuses on delivering outstanding customer service across email, text, and chat, while meeting performance goals. We value a friendly, empathic, and flexible teammate who can work evenings or weekends.

Qualifications

• Smart, organized, and passionate about our mission.
• Friendly, empathetic, and level-headed under pressure.
• Flexible with schedules, including evenings and weekends.

Responsibilities

• Provide magical customer service across email, text, and chat.
• Meet and exceed performance goals while juggling multiple tasks.
• Wear many hats as stylist, friend, and personal assistant.

Skills

Smart

Organized

Friendly

Empathetic

Flexible schedule

Job description

• Provide magical customer service across email, text, and chat.
• Meet and exceed performance goals while juggling multiple tasks.
• Wear many hats as stylist, friend, and personal assistant.

Who You Are:

• Smart, organized, and passionate about our mission.
• Friendly, empathetic, and level-headed under pressure.
• Flexible with schedules, including evenings and weekends.
• Hourly pay of $17.60-$18.65 plus discretionary bonus.
• Benefits include medical, dental, vision, and retirement planning.
• Enjoy clothing discounts, culture events, and fertility care support.

Reformation

We are a sustainable fashion brand on a mission to bring eco-friendly clothing to everyone, with 50+ stores worldwide and our own factory in LA. We invest in an inclusive, mission-based culture where people can grow, thrive, and belong.