New Business Specialist

HomeServices of America; Tucson, Northern (AZ, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America is seeking a New Business Specialist who serves as a subject matter expert and liaison to sales teams, guiding underwriting requirements, coverage structuring, and carrier expectations to improve submission quality and policy placements.

This role focuses on reviewing submissions, evaluating risk, updating AMS data, processing applications end-to-end, and ensuring compliance with regulatory standards while maintaining audit-ready documentation.

Qualifications

• Education: Associate's degree or equivalent work experience and knowledge.
• Experience: One to two years successful processing or servicing experience with an independent agency (or equivalent).
• Knowledge and Skills: Appropriate state agent/broker insurance license is required.

Responsibilities

• Review new business submissions for completeness, accuracy, and compliance with underwriting guidelines and regulatory requirements.
• Evaluate risk and perform quality assurance on coverage selections, rating accuracy, and supporting documentation.
• Maintain and update client, policy, and transaction data in the AMS with high accuracy and audit readiness.
• Process insurance applications end-to-end, ensuring all forms and documentation are complete and compliant.
• Submit business to carriers, monitor underwriting status, and ensure timely, accurate policy issuance aligned with quoted terms.
• Reconcile issued policies in AMS, verifying coverage, premiums, and endorsements against bound terms.
• Collaborate with agents, sales teams, and carriers to resolve discrepancies and obtain outstanding requirements.
• Ensure compliance with DOI regulations and company standards; maintain organized, audit-ready documentation.
• Identify process improvement opportunities to enhance efficiency, reduce errors, and improve underwriting quality.
• Escalate potential errors & omissions, compliance risks, and customer concerns to leadership promptly.
• Perform any additional responsibilities as requested or assigned

Skills

Insurance license

Underwriting knowledge

Regulatory compliance

Education

Associate's degree or equivalent

Job description

The New Business Specialist serves as a subject matter expert and key liaison to sales teams, providing guidance on underwriting requirements, coverage structuring, and carrier expectations to improve submission quality, ensure compliance with underwriting standards, and increase policy placement success rates.

Job Duties and Responsibilities (Essential Job Functions)

• Review new business submissions for completeness, accuracy, and compliance with underwriting guidelines and regulatory requirements (10-20%)
• Evaluate risk and perform quality assurance on coverage selections, rating accuracy, and supporting documentation (10-20%)
• Maintain and update client, policy, and transaction data in the Agency Management System (AMS) with high accuracy and audit readiness (5-10%)
• Process insurance applications end-to-end, ensuring all required forms and documentation are complete and compliant (5-10%)
• Submit business to carriers,monitorunderwriting status, and ensuretimely,accuratepolicy issuance aligned with quoted terms (10-20%)
• Reconcile issued policies in AMS, verifying coverage, premiums, and endorsements against bound terms (5-10%)
• Collaborate with agents, sales teams, and carriers to resolve discrepancies and obtain outstanding requirements (0-5%)
• Ensure compliance with DOI regulations and company standards;maintainorganized, audit-ready documentation (5-10%)
• Identifyprocess improvement opportunities to enhance efficiency, reduce errors, and improve underwriting quality (5-10%)
• Escalate potential errors & omissions (E&O), compliance risks, and customer concerns to leadership promptly (5-10%)
• Perform anyadditionalresponsibilities as requested or assigned (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expectedtime framesand with a high degree of quality and professionalism.
• Establish andmaintainpositive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.Take personal initiative for technical and professional development.
• Follow company policies, the Code of Business Conduct, confidentiality requirements, attendance standards, and safety practices.

Qualifications

Education: Associate's degree or equivalent work experience and knowledge.

Experience: One to twoyearssuccessful processing or servicing experience with an independent agency (or equivalent).

Knowledge and Skills: Appropriate stateagent/broker insurance license isrequired.

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.