New Business Representative

Pacific Gas and Electric Company; Hayward (CA); Hybrid; USD 58,000 - 83,000; Full time

Job summary

Pacific Gas and Electric Company in Hayward, CA is seeking a Beginning Level New Business Representative. You will handle customer contact, project coordination, billing and contract preparation for smaller installation projects under guidance from senior staff.

The role requires a Bachelor’s degree or equivalent experience, strong communication and project management skills, and a valid CA driver’s license. It is a hybrid position within PG&E’s service territory with competitive hourly wages.

Qualifications

• Bachelor’s degree or equivalent experience.3+ years of construction project management or 12 months in New Business Representative roles.
• Strong project management, customer contact and communications skills.
• Basic computer skills including Microsoft Word, Excel, email.

Responsibilities

• Maximize safety by ensuring designs meet Company and State standards and compliance.
• Prepare pre-design job packages with field sketches for scoping construction and data collection.
• Manage scope, schedule and cost from initiation to meter set for assigned projects.
• Coordinate with internal/external stakeholders to define project background, objective, scope, schedule and responsibilities.
• Proactively manage a new business portfolio to maintain standard work and monitor costs across projects.
• Schedule and conduct project meetings, provide data and address risks to prevent setbacks.
• Ensure project work is performed as planned and manage delays per company guidelines.
• Look for ways to minimize project costs for the applicant and PG&E.
• Ensure correct tariff interpretation and application, working with Law department on special cases.
• Maintain all project documentation in the system of record and ensure dependencies are met.

Skills

Project management

Customer communication

Microsoft Word/Excel

Verbal/written communication

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Work Management SAP

Job description

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Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Hayward

Department Overview

The Strategy and Growth functional area is dedicated to long-term strategic and infrastructure planning. With electricity demand expected to double over the next 15 years, we’re building an energy system of the future for the world’s fourth-largest economy. It includes Energy Policy and Procurement, Strategy and Innovation,Integrated Long-Term Planning, and theCommercial Growth Organization.

Position Summary

This job is represented by Engineers and Scientists of California (ESC) and subject to collective bargaining.

This is a Beginning Level Classification. Additional consideration may be given to candidates who reside within 50 miles of the headquarters.

This position is charged with customer contact, project coordination, billing, and contract preparation in connection with less complex installation of new business gas and/or electric facilities. NBRs will not prepare job estimates. This does not preclude job owners from preparing invoices or contracts based on simplified charge methodology.

A New Business Representative may be assigned no more than 50% of their workload in SNBR-level jobs at the same time and must work under the guidance of a Senior New Business Representative or IPE.

Employees hired into this classification from outside the bargaining unit will not have their bids or transfers considered under the provisions of title 21 for a period of 24 months following their employment date (“employment date” means the date placed into the regular classification, not date of hire with PG&E if different)

Employees in this classification may still bid to higher classifications in the same line of progression while still within the 24-month period.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $51.01 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications,experience, market value, geographic location, collective bargaining agreements, and internal equity.

Job Responsibilities

SAFETY

• Maximize public and employee safety by ensuring that job designs are performed to Company and State standards and meet all compliance requirements.

PROJECT MANAGEMENT

• Prepares pre-design job packages with all required information including field sketch layouts for the scoping of construction and accurate field data including pictures measurements.
• Manages scope and schedule and cost for all assigned projects, from initiation to meter set.
• Coordinates all other departments or individuals who are involved with the project and works to define the project’s background, objective, design scope, schedule, roles, and responsibilities.
• Coordinates with internal and external stakeholders to complete the project in a timely manner. Includes understanding of project schedules and working closely with the work and resource group to prioritize work using available tools or technology.
• Proactively manages a new business portfolio of work to ensure compliance to standard work or ensures variances are in accordance with company guidelines. Effectively monitors project schedule and prioritizes work in coordination with dependency partners and construction execution teams.
• Schedules and conducts project meetings, provides all pertinent data and addresses potential project risks including schedule setbacks and coordinates actions before setbacks occur.
• Ensures that project is performed as planned or manages project delays in accordance with company guidelines.
• Looks for ways to minimize costs on projects for both the applicant and PG&E.
• Ensures that the correct type of financial order, work category, etc., has been applied and actively monitors costs.

FIELDING

• Fielding including job site visits and customer meetings are required. Fielding will include but not limited to site visits for pre-design job package creation. facilitating pre-construction meetings, verifying site readiness and any emergent issues that might require a site visit.
• NBRs will gather information on field conditions for pre-design packages for single locations. A single location is defined as one or more of the following:

a. Electric: Nearest point of electric distribution to panel, service work only if within 200 feet for Under Ground (UG) or 150 Over Head (OH).

b. Gas: Nearest point of gas distribution main to single meter location, service work only, if within 200 feet.

If a and/or b occurs more than once within a single premise, NBRs will field these as well (Example: House and Pump). At all other locations, the Job Owners Checklist is required, and the Field Notes Template is optional for each NBR, who will consult with their assigned mentor or supervisor as to whether collecting that information will be efficient.

COMMUNICATION

• Communicates project status (e.g., scope, schedule, and cost) to all stakeholders throughout the project, as applicable.
• Facilitates resolution of project-related disputes. Continuous formal communication (both written and verbal) with all stakeholders is given a high priority throughout all stages of the project.
• Prepares contracts, as applicable, to ensure compliance with standards and tariffs.
• Provides applicants, estimating, engineering, clerical and construction partners with complete and accurate information on rate and rule applicability, potential costs and timelines.

MANAGING CUSTOMER EXPECTATIONS

• Proactively communicates to project stakeholders, both internal and external.
• Negotiates reasonable estimating and construction dates that address customer’s anticipated schedules and meets compliance requirements, including communications and timelines. May provide customer with an initial non-binding cost.

TARIFFS

• Ensures that all charges mandated under the applicable tariffs are identified in the contract and secured before beginning construction. This position is responsible for ensuring correct tariff interpretation and application, and for working with Law department on exceptional case projects when required.
• Partner with other PG&E departments and/or rates and tariffs for application of best rates when appropriate.

COMPLIANCE MANAGEMENT

• Ensures all applicable project documentation is maintained in the system of record.
• Ensures all project dependencies are met prior to allowing a construction start.

Qualifications

Minimum:

• Bachelor’s degree from a recognized college or its equivalent experience. Such experience must include three (3) or more years of experience in construction project management or PG&E technical service planning or 12 months of experience as a Hiring Hall (HH) New Business Representative, HH Senior New Business Representative and/or HH Engineering Estimator
• Must have strong project management, customer contact and communications skills. Basic computer skills including Microsoft Word, Excel, email.
• Valid California Driver's License and California minimum insurance coverage if using personal car
• Driving is an essential function of this job, therefore the employee must have and maintain a valid driver’s license.
  
• Additional consideration may be given to candidates that reside within 50 miles of the headquarters
• Must have strong project management, customer contact and communications skills. Basic computer skills including Microsoft Word, Excel, email.
• Familiar with tariffs, rates, contracts/tools, Work Management (WM) SAP and work processes and tools.
• Works effectively as a member of a team
• Ability to work with both internal and external customers/clients
• Facilitation and conflict resolution skills
• Ability to manage for results and in the process work as a team to build agreement
• Strong focus on safety
• Committed to providing superior and proactive customer service
• Strong verbal and written communication skills
• Ability to demonstrate initiative and decisiveness
• Ability to demonstrate sound judgment and forward thinking
• Measurement skills and ability to use some physical tools (drive stake in the ground, use Range Finder or Height Stick and Shovel, etc.) in the field

Pre-Employment Testing:

• Internal PG&E Employees: Qualified on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) prior to applying
• External and Hiring Hall Candidates: Qualified on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) prior to interviewing

Purpose, Virtues and Stands

OurPurposeexplains \"why\" we exist:

• Delivering for our hometowns
• Serving our planet
• Leading with love

OurVirtuescapture \"who\" we need to be:

• Trustworthy
• Curious
• Nimble
• Owners

OurStandsare \"what\" we will achieve together:

• Everyone and everything is always safe
• Catastrophic wildfires shall stop
• It is enjoyable to work with and for PG&E
• Clean and resilient energy for all
• Our work shall create prosperity for all customers and investors

EEO

Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires aworkforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition or any other factor that is not related to the job.

Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.