New Business Operations Supervisor - Hybrid Leadership

Exelon; Chicago (IL); Hybrid; USD 83,000 - 114,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Generous paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Exelon’s ComEd in Lombard, IL is seeking a Supervisor New Business Operations to lead a high‑volume design and customer service team. You will coordinate resources, oversee 12–15 bargaining unit staff, and ensure on‑time, accurate service delivery in a hybrid work environment.

You will collaborate with Work Management, ESO, Construction and Maintenance, Field & Meter Services, and Real Estate to optimize processes, control costs, and enhance customer satisfaction while upholding safety and

Qualifications

• Experience supervising 12–15 bargaining unit staff across multiple groups.
• Ability to manage budgets and track expenditures.
• Strong interpersonal and communication skills for cross‑team collaboration.
• Knowledge of safety regulations and procedures in utility operations.
• Proven problem solving and change management capabilities.

Responsibilities

• Provide leadership and direction for New Business management and staff.
• Supervise technical and clerical employees to meet standards.
• Enforce safety rules and regulations across the team.
• Manage customer interactions to ensure service focus.
• Contribute to budgets and implement corrective actions.
• Participate in related New Business meetings and calls.
• Monitor key performance indicators and drive improvements.
• Coach for performance and identify training needs.

Skills

Leadership

Supervisory experience

Project coordination

Communication skills

Safety compliance

Education

Bachelor's degree in Engineering or related field

Tools

CIMS

Passport

TED

Job description

Exelon’s ComEd in Lombard, IL is seeking a Supervisor New Business Operations to lead a high‑volume design and customer service team. You will coordinate resources, oversee 12–15 bargaining unit staff, and ensure on‑time, accurate service delivery in a hybrid work environment.

You will collaborate with Work Management, ESO, Construction and Maintenance, Field & Meter Services, and Real Estate to optimize processes, control costs, and enhance customer satisfaction while upholding safety and