New Accounts Associate

WillHire; Memphis (TN); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

WillHire in Memphis is seeking a detail-oriented professional to support client accounts and financial advisors. You will handle account openings and maintenance, ensure compliance with AML/KYC rules, and communicate clearly to resolve issues and process documents efficiently.

The role requires strong customer service, problem solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent with customer service experience.
• Familiar with financial services terminology and processes.
• Ability to follow policies and perform data entry accurately.

Responsibilities

• Answer calls from financial advisors and sales assistants about accounts.
• Establish new client accounts following registration requirements.
• Enforce documentation for client accounts to meet policies and regulations.
• Review data, identify root causes, and take corrective action.
• Log and resolve account issues and support department tasks.
• Support training, testing, and user acceptance activities as needed.
• Maintain detailed notes and timely responses to client requests.
• Work under pressure with high volume and changing priorities.

Skills

Customer service

Financial products

Policy compliance

Problem solving

Communication skills

Multitasking

Education

High School Diploma

Tools

CRM software

Office software

Job description

Job Summary

Under general supervision, uses skills obtained through experience and training to establish and maintain new and existing client relationships and accounts. Facilitates problem resolution and document processing including review and analysis of supporting legal documents and agreements, and branch support. Follows established procedures to perform routine tasks that are basic to intermediate in complexity, and receives general guidance and direction to perform a variety of non-routine tasks.

Essential Duties and Responsibilities

• Answers calls and questions from financial advisors (FA's) and sales assistants (SA's) related to account opening and maintenance.


• Establishes new client accounts by utilizing industry registration requirements.


• Via department workflows, enforces documentation requirements of clients and accounts to meet industry policies and regulations, including Anti Money Laundering and Know Your Client.


• Reviews standard issues, analyzes and interprets data and determines appropriate corrective action.


• Understands client needs, identifies root causes of problems and implements pragmatic solutions.


• Processes various basic department-related reports and contacts FA's and SA's to resolve account issues.


• Supports and complies with established policies and procedures.


• Contributes to department projects, documentation, general analysis, and testing as needed.


• Participates in a high learning culture where on-the-job training is prevalent.


• Reviews daily tasks for accuracy and completeness.


• Maintains detailed records/notes to ensure all client requests are logged and completed in a timely fashion.


• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.


• May be required to assist with after-hour account validation events related to Mass Account Transfers.


• May participate in general User Acceptance Testing (UAT) for system and new process implementation.


• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of operations and new account systems.


• Knowledge of basic customer operations and the financial industry.


• Knowledge of basic accounting concepts and principles.


• Knowledge of basic investment concepts, practices, and procedures used in the securities industry and as required for new accounts.


• Skill in detail orientation and flexibility sufficient to handle a high volume of phone calls requiring quick analytical and supportive responses.


• Skill in interpersonal and communication (written and verbal) sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.


• Skill in identifying and resolving operational issues.


• Skill in numerical aptitude and critical thinking sufficient to solve operational problems.


• Skill in analyzing operational processes and identifying opportunities for improvement.


• Skill in operating standard office equipment and using required software applications to produce correspondence, reports, and electronic communication.


• Ability to organize and prioritize workload to meet deadlines.


• Ability to multitask to handle phones and processing.


• Ability to use independent judgment on a variety of issues.


• Ability to work constructively under stress and pressure when faced with high volume and deadlines.


• Ability to provide courteous, timely service when addressing client issues and transactions.


• Ability to use good judgment in responding to a variety of client issues.


• Ability to competently analyze and prioritize information to make appropriate recommendations.


• Ability to demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.


• Ability to participate in on-the-job training and other learning activities to develop knowledge and understanding of FINRA, state, and other regulatory agency rules and regulations regarding client accounts.


• Ability to take an active part in the training and development of new associates.


• Ability to review, understand, and interpret legal documentation.


• Ability to adhere to a schedule.


• High School Degree or equivalent with at least two (2) years of customer service experience. Experience in a contact center environment and college degree preferred.

This is the pay range that Magnit reasonably expects to pay for this position: $20.92/hour - $27.90/hour

Benefits: Medical, Dental, Vision, 401K