Neurosurgery Referral Coordinator

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Banner Health in Phoenix, Arizona, is seeking an Administrative Services coordinator for the FCS-Neurosurgery-BDMC department. The role focuses on coordinating referrals, scheduling specialty services, and ensuring payor authorization prior to services.

The position requires a high school diploma or GED and at least one year of direct patient interaction in healthcare, with strong communication and customer service skills to support patients and providers.

Qualifications

• High school diploma or GED required.
• At least 1 year of direct patient interaction/experience in medical/insurance.
• Knowledge of HIPAA regulations and strong customer-service focus.
• Proficient with commonly used office software.

Responsibilities

• Schedules appointments for specialty services and diagnostic testing.
• Acts as liaison between patients, providers and staff for referral and follow-up needs.
• Provides clinical information needed for payor authorization and communicates with facilities.
• Tracks referrals and follows up with patients at 30/60/90 day intervals.
• Maintains knowledge of insurance regulations and uses resources to learn payor requirements.
• Collaborates with outside referral sources and community resources to identify new referrals.
• Communicates with patients, physicians, staff and payers; prioritizes tasks within guidelines.

Skills

Front desk experience

Insurance knowledge

Customer service

Communication skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health in Phoenix, Arizona, is seeking an Administrative Services coordinator for the FCS-Neurosurgery-BDMC department. The role focuses on coordinating referrals, scheduling specialty services, and ensuring payor authorization prior to services.

The position requires a high school diploma or GED and at least one year of direct patient interaction in healthcare, with strong communication and customer service skills to support patients and providers.