Neuroscience Territory Account Specialist – Albany / White Plains

Novartis AG; Minneapolis (MN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Novartis AG is seeking a Territory Account Specialist to lead with purpose in a field-based and remote capacity across an assigned geography. The role emphasizes building personalized experiences for accounts and Health Care Providers, acting as the primary contact to connect customers with Novartis resources and improve patient outcomes.

The position focuses on balancing demand generation with strategic account engagement, leveraging clinical and account-based selling, access navigation, and

Qualifications

• Experience in pharmaceutical, biotech, healthcare or similar industries with large, geographically dispersed sales teams within the last 5 years.
• Strong field leadership and customer engagement capabilities are central to success.
• Proven track record of high performance in complex sales environments.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with tailored solutions.
• Build strategic territory plans aligning priorities to drive product demand and patient outcomes.
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Use market knowledge and cross-functional dynamics to anticipate opportunities and respond with agility.

Skills

Account management

Field sales

Omni‑channel engagement

Analytic skills

Education

Bachelor's degree

Job description

Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni‑channel engagement.

About The Role

Key Responsibilities:

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home‑office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross‑functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull‑through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real‑time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni‑channel strategies to personalize outreach and engage customers across both virtual and face‑to‑face settings.

Essential Requirements:

• Bachelor’s degree required from 4-year college or university.
• Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Proven track‑record of consistent high‑performance, and well-versed in navigating and successfully selling to large accounts and key customers.
• Self‑starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.