Neuroscience Scheduler/Insurance Coordinator | SRG Interventional Pain Management | Full Time | Days

Singing River Health System; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

Singing River Health System is seeking a Neuroscience Scheduler/Insurance Coordinator at the Pascagoula Hospital to oversee scheduling and billing for neuroscience procedures. You will verify insurance, discuss charges with patients, and ensure accurate patient data and documentation across multiple departments.

The role requires strong communication, empathy, and attention to detail, with a focus on compliance and patient rights.

Qualifications

• High School diploma or equivalent required.
• Post high school level coursework in accounting, computer analysis, medical terminology, medical coding, communication, business finance, insurance laws/regulations, and collection law/regulations preferred.

Responsibilities

• Schedule and manage all procedures' appointments and financial aspects.
• Verify insurance and demographic information and explain charges to patients.
• Update demographic information and collect private pay portions.
• Maintain documentation of actions on patient accounts and ensure compliance.

Skills

Communication skills

Empathy

Attention to detail

Multi-tasking

Education

High School diploma

Accounting coursework

Medical terminology

Medical coding

Insurance laws/regulations

Job description

At Singing River Health System, caring isn’t just part of the job - it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift: Monday - Friday (8:00 AM - 4:30 PM) | Location: Singing River Pascagoula Hospital

Job Description Summary

The Neuroscience Scheduler/Insurance Coordinator is responsible for all scheduling and financial aspects of all procedures for the clinic. He/She must be constantly aware of all department compliance, to include insurance laws/regulation, patient rights, signature requirements, payment policy and other clinic policies. He/She verifies insurance and demographic information; explains charges for services; uses various sources to obtain insurance benefits; updates incorrect demographic information; discusses accounts with patients; calculates allowable amounts, identifies problems; and collects all private pay portion due. The Neuroscience Scheduler/Insurance Coordinator provides complete documentation of action on patient accounts; and scans proper documents. The Neuroscience Scheduler/Insurance Coordinator must demonstrate the ability to perform effective patient interview; have a neat and professional appearance; be firm and decisive, yet courteous, tactful, considerate and show concern and empathy. He/She must be alert and have the ability to effectively communicate with people from various educational backgrounds. He/She must have the knowledge and confidence to make decisions. The Scheduler/Insurance Coordinator must demonstrate the ability to work with frequent interruptions.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High School diploma or equivalent required. Post high school level coursework in accounting, computer analysis, medical terminology, medical coding, communication, business finance, insurance laws/regulations, and collection law/regulations preferred.

License

N/A

Certifications

N/A

Experience

Minimum of five (5) years of experience in healthcare insurance and collections preferred.

Reports to

Practice Manager/Administrator

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together.

Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you’ll find a team devoted to quality, teamwork, and service.