Clinic Access Center Representative

Singing River Health System; Pascagoula (MS); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-of-industry benefits

Professional pathways

Scheduling options

Resumo da oferta

Singing River Pascagoula Hospital seeks a Clinic Access Representative to receive and assist calls from patients and visitors, and to facilitate patient care using clinic-specific scheduling protocols. This role involves scheduling, handling medication requests, and coordinating across multiple specialties in a busy outpatient setting.

Certified de-escalation training is required by orientation, with prior clerical/secretarial healthcare or call center experience preferred.

Qualificações

• High School diploma or equivalent required.
• Must have de-escalation training completed by orientation (90 days).
• Experience in a clerical/secretarial role in healthcare or call center preferred.
• Experience in multi-specialty clinic scheduling is highly preferred.

Responsabilidades

• Receive and assist calls from patients and visitors of outpatient clinics.
• Use scheduling protocols to manage workflows (scheduling, medication requests, medical advice).
• Navigate requirements of various medical specialties in scheduling.

Conhecimentos

Customer service

Communication

Multi-tasking

Clerical

Formação académica

High School diploma or equivalent

Ferramentas

MS Outlook

Microsoft Word

Descrição da oferta de emprego

Shift: Monday through Friday, Days Location: Singing River Pascagoula Hospital

Job Description Summary Job Description Position Overview:

The Clinic Access Representative receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics. He/She helps to facilitate patient care by carrying out the Representative responsibilities in a professional, efficient, and accurate manner. He/she will utilize clinic-specific scheduling protocols, managing workflows including but not limited to:

• scheduling
• medical advice
• medication requests
• navigating the unique requirements of various medical specialties

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:

High School graduate or equivalent required.

License:

N/A

Certifications:

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:

Experience working in a clerical or secretarial role in a healthcare-related or call center setting preferred. Experience working within a multi-specialty clinic environment or handling complex specialty scheduling (i.e.: Pulmonology, Endocrinology, Wound Care, Rheumatology, etc.) is highly preferred.

Reports to:

Manager of Clinic Access Center

Supervises:

None

Physical Demands:

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands:

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together.

Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.