Neuromodulation Clinical Specialist – SCS Expert

BIOTRONIK; Lake Oswego (OR); On-site; USD 75,000 - 110,000; Full time

Job summary

BIOTRONIK Neuro in the United States is seeking a Clinical Specialist to provide technical clinical expertise and support of the sales process for neuromodulation products. You will work with Territory Managers, perform complex programming and build strong relationships with physicians and staff to foster patient care and product adoption.

You will collaborate across a matrixed organization, travel up to 25% within the assigned region, and contribute to education and training for providers.

Qualifications

• Associates Degree or technical certification; Bachelor’s Degree preferred.
• 1–2 years work experience, strong preference working with patients in clinical setting.
• The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time management and prioritizing skills.
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization.
• Capable of building strong working relationships with internal/external customers.
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays.
• Accustomed to tight deadlines and managing multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager

Responsibilities

• Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Assist Territory Managers in after hours call support and activities.
• Integrates into all accounts, builds trust and relationships and establishes strong rapport with customers.
• Proficient in complex programming, case support.
• Works seamlessly with Territory Manager(s) allowing them increased selling time.
• Will foster high trust relationships with customers, including the regional team members.
• Will begin to conduct PCP work and educational in services, as directed.
• As directed by sales manager, contacts, visits and interests clients and potential clients in the Company’s products and addresses any client questions and concerns.
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services and technical troubleshooting.
• Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Collects and studies information about new and existing products and monitors competitor sales, prices and products.
• Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Biotronik NRO product line.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provides sales support, clinical inservices, training and guidance to current or potential customers.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

Skills

Clinical communication

Educating clinicians

Interpersonal skills

Organizational skills

Multitasking

Team collaboration

Neuromodulation knowledge

Matrixed environment

Education

Associate degree

Bachelor’s degree

Job description

BIOTRONIK Neuro in the United States is seeking a Clinical Specialist to provide technical clinical expertise and support of the sales process for neuromodulation products. You will work with Territory Managers, perform complex programming and build strong relationships with physicians and staff to foster patient care and product adoption.

You will collaborate across a matrixed organization, travel up to 25% within the assigned region, and contribute to education and training for providers.