Neurology Clinic Concierge & Scheduling Specialist

Mass General Brigham; Dover (NH); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

36-hour four-day workweek

Full-time benefits

No weekends

Structured training

Career development opportunities

Zusammenfassung

Mass General Brigham, based in Dover, NH, is seeking a customer service professional to support a busy neurology practice. You will handle high-volume calls, scheduling, and patient check-in/out, with structured training and no weekend shifts.

You’ll join Wentworth Health Partners Coastal Neurology Services within Mass General Brigham, working with an experienced team and leadership while building healthcare knowledge. Training starts in Portsmouth before transitioning to Dover.

Qualifikationen

• High school diploma or equivalent required.
• Previous experience in an office, customer service, call center, or administrative setting, healthcare helpful but not required.
• High-volume phone experience strongly preferred
• Excellent communication and customer service skills
• Strong organization, accuracy, and attention to detail
• Ability to manage multiple priorities and remain calm in a busy environment
• Certified Medical Administrative Assistant (CMAA) certification preferred

Aufgaben

• Answering a high volume of calls and assisting patients with scheduling and routine questions
• Scheduling appointments and supporting patient check-in and check-out
• Receiving and routing messages about prescription refills, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member
• Maintaining accurate patient records and scanning documents
• Supporting daily administrative and practice operations

Kenntnisse

High-volume calls

Customer service

Communication skills

Organizational skills

Multitasking

Calm under pressure

Ausbildung

High school diploma or equivalent

CMAA certification

Jobbeschreibung

Mass General Brigham, based in Dover, NH, is seeking a customer service professional to support a busy neurology practice. You will handle high-volume calls, scheduling, and patient check-in/out, with structured training and no weekend shifts.

You’ll join Wentworth Health Partners Coastal Neurology Services within Mass General Brigham, working with an experienced team and leadership while building healthcare knowledge. Training starts in Portsmouth before transitioning to Dover.