Neuro ICU Health Unit Coordinator – Day Shift

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Duke University Health System has an opening for a Health Unit Coordinator at Duke University Hospital in Durham, NC. The role supports the Neuro ICU by handling essential clerical and administrative tasks on the patient care unit and serving as a central communications hub for patients, visitors, physicians, and staff.

The ideal candidate will have a high school diploma or GED and at least six months of customer service experience, along with strong organizational skills and the ability to

Qualifications

• High school diploma or GED required.
• Minimum of six months of customer service experience.
• Ability to navigate EMR and medical terminology.

Responsibilities

• Serve as a primary point of contact for patients, visitors, and staff, providing courteous and professional customer service.
• Answer and direct telephone calls, relay messages, and respond to patient requests appropriately.
• Manage patient records by maintaining charts, preparing documents, and uploading information into the electronic medical record (EMR).
• Navigate EMR systems to access patient information, generate reports, schedule appointments, and manage task lists.
• Coordinate patient transportation requests using available technology.
• Assist with unit operations, including ordering supplies, maintaining inventory, copying, filing, mailing, and distributing materials.
• Maintain departmental records such as timekeeping information, compliance reports, and continuing education documentation.
• Support onboarding activities by assisting with clerical training for new staff members.
• Schedule maintenance requests and generate reports as directed by leadership.
• Participate in process improvement initiatives and ensure compliance with regulatory and legal requirements.
• Conduct patient rounds to introduce services and address questions or concerns.

Skills

Customer service

Organizational skills

Communication skills

EMR navigation

Education

High school diploma or GED

Tools

EMR systems

Job description

Duke University Health System has an opening for a Health Unit Coordinator at Duke University Hospital in Durham, NC. The role supports the Neuro ICU by handling essential clerical and administrative tasks on the patient care unit and serving as a central communications hub for patients, visitors, physicians, and staff.

The ideal candidate will have a high school diploma or GED and at least six months of customer service experience, along with strong organizational skills and the ability to