Network & VoIP Support Technician — Cisco & 24/7 On-Call

TechDigital Group; Owensboro (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to assist with network and telecommunication needs. This role involves providing exceptional customer service in a dynamic environment, handling requests for IP phones and VoIP services. You will be responsible for maintaining equipment inventory, training users, and troubleshooting connectivity issues. If you thrive in a fast-paced setting and possess strong analytical and problem-solving skills, this opportunity allows you to make a meaningful impact while working alongside a collaborative team committed to excellence and innovation.

Qualifications

• 2+ years of relevant experience supporting networks in a 24/7 environment.
• Cisco VoIP support experience preferred.

Responsibilities

• Support IP Phones and Voicemail on Cisco network.
• Respond to end user requests for provisioning changes.
• Assist Network Administrators with maintenance tasks.

Skills

Critical Thinking

Decisive Judgment

Analytical Skills

Problem Solving

Customer Service Skills

Education

High School Diploma or GED

Associate's Degree in Computer Information Systems

Tools

Cisco Call Manager

Cisco UC Phones

VoIP Equipment

Job description

Job Summary:
Skilled SQL BI Developer responsible for designing, developing, and maintaining ETL processes to support our data integration and data warehousing needs. Will work closely with data analysts, data scientists, and other stakeholders to ensure data is accurately and efficiently processed and available for analysis.

Key Responsibilities:
Design and Architecture:
Design, develop, and maintain ETL processes using SQL and ETL tools.
Extract, transform, and load data from various data sources into data warehouses and data marts.
Implement data validation and error handling mechanisms.
Design, develop, and maintain SQL databases and queries.
Write and optimize complex SQL queries for data extraction and reporting.
Automate SSIS packages using SQL Agent.
Hands on experience with windows scheduler and bat file processing
Develop stored procedures, functions, and triggers to support application development.

Performance Monitoring and Optimization:
Optimize and tune ETL processes for performance and scalability.
Monitor and troubleshoot database issues to ensure high availability and performance.
Monitor and troubleshoot ETL processes to ensure data accuracy and integrity.

Stakeholder Collaboration:
Collaborate with data analysts and data scientists to understand data requirements and ensure data quality.

Best Practices and Standard
Develop and maintain documentation for ETL processes and data flows.
Participate in code reviews and provide feedback to ensure best practices are followed.
Stay up to date with industry trends and best practices in ETL and data integration.

Preferred Skills:
Proven experience as an SQL ETL Developer or similar role.
Strong proficiency in SQL and experience with ETL tools (e.g., SSIS, Informatica, Talend).
Experience with data warehousing concepts and technologies.
Knowledge of database management systems (e.g., SQL Server, Oracle, MySQL).
Familiarity with data visualization tools (e.g., Tableau, Power BI).
Knowledge of scripting languages (e.g., Python, Shell scripting, C#).
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.