Network Voice Engineer

Lennar; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid parental leave

Education assistance

Paid time off

Referral program

Job summary

SwiftCruit is seeking a Network & Telecom Support Engineer II to support and maintain our network and cloud telephony environments. The role emphasizes deploying and optimizing routers, switches, firewalls, and APs, as well as managing Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center platforms.

You will collaborate with senior engineers to ensure secure, reliable, and efficient operations, with on-call Tier 2 support and ongoing improvements to automation, security, and

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 1–2 years of relevant work experience in computer networks or telephony.
• Certifications such as ITIL, Cisco CCNA, or CompTIA Network+ are preferred but not required.

Responsibilities

• Assist in deploying network infrastructure (routers, switches, firewalls, wireless APs).
• Participate in configuring network solutions per standards and best practices.
• Automate network configuration via CI/CD workflows.
• Contribute to SD-WAN deployment for efficiency and reliability.
• Assist in cloud connectivity and cloud-based telephony systems.
• Support telephony systems using automation tools and DevOps principles.
• Collaborate with vendors and PSTN partners to resolve issues and upgrades.
• Develop SOPs and maintain up-to-date network/telephony documentation.

Skills

Workflow Automation

Networking Technologies

Telephony Systems

Security

Technical Proficiency

Troubleshooting

Team Player

Communication

Customer Focus

Detail-Oriented

Adaptability

Education

Bachelor's degree in CS/IT/Telecom/Engineering

Tools

GitHub

CI/CD

Job description

Summary

The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization’s network infrastructure and telephony systems. This entry‑level role assists in the deployment and optimization of networking technologies, including routers, switches, firewalls, and wireless access points, while also managing and supporting cloud‑based telephony platforms such as Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center. The engineer works collaboratively with senior engineers and cross‑functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support the business.

Principal Duties and Responsibilities

• Assist in the deployment of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Participate in the implementation and configuration of network solutions, ensuring alignment with organizational standards and best practices.
• Deploy network configuration through automated workflows following CI/CD practices.
• Contribute to the deployment of Software-Defined Wide Area Network (SD-WAN) solutions to improve network efficiency and reliability.
• Assist in the implementation of cloud connectivity solutions, optimizing for performance, security, and cost-effectiveness.
• Assist in operating and optimizing cloud‑based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage Contact Center for sales and customer care.
• Support the configuration and administration of telephony systems, leveraging automation tools and DevOps principles where applicable.
• Assist in the integration of telephony solutions with other IT systems and platforms.
• Monitor telephony system performance and usage metrics, analyzing data to ensure optimal performance and identify areas for improvement.
• Assist with telephony-related projects, including system upgrades, migrations, and new implementations.
• Provide on‑call service 24×7 for Tier 2 support in partnership with the Service Desk for network and telephony-related issues, troubleshooting and resolving problems in a timely manner.
• Monitor network and telephony performance using monitoring tools to identify and address potential issues proactively.
• Assist in the administration of network and telephony security services, including updating rules and filters to maintain a strong security posture.
• Support infrastructure maintenance activities, including upgrades and vulnerability patches.
• Collaborate with vendors and PSTN partners to resolve issues, manage upgrades, and maintain service contracts.
• Contribute to the development and enforcement of Standard Operating Procedures (SOPs) for network and telephony operations.
• Identify opportunities for operational process improvements, supporting initiatives to enhance efficiency and service quality.
• Assist in maintaining up‑to‑date documentation, including network diagrams, telephony configurations, and standard operating procedures.
• Develop and deliver training materials and documentation for end-users on telephony and network systems.

Education and Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field; or equivalent work experience.
• 1–2 years of relevant work experience in computer networks, telephony, or related IT support roles. Exposure to enterprise office and data center environments is a plus.
• Certifications such as ITIL, Cisco CCNA, CompTIA Network+, or similar are preferred but not required.

Skills and Expertise

• Workflow Automation: Identifying repetitive, rule-based tasks and leveraging AI to execute smart automations that save time and manual workload.
• Networking Technologies: Basic proficiency in configuring and managing network devices, including routers, switches, and firewalls; familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, and Palo Alto Networks is a plus.
• Telephony Systems: Foundational understanding of cloud-based telephony systems, including Cisco Webex Cloud and VoIP/SIP protocols; experience with contact center platforms is a plus.
• Security: Knowledge of network and telephony security best practices, including compliance with security policies and industry regulations.
• Technical Proficiency: Familiarity with automation tools, GitHub, and CI/CD practices is beneficial.
• Troubleshooting: Strong problem-solving and analytical skills, with the ability to diagnose and resolve network and telephony issues efficiently.

Personal Attributes

• Team Player: Ability to work collaboratively with senior engineers, IT teams, vendors, and other stakeholders to achieve shared goals.
• Communication: Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Customer Focus: A commitment to providing high-quality support and improving the user experience for both internal and external stakeholders.
• Detail-Oriented: Strong attention to detail, ensuring accuracy in configurations and documentation.
• Adaptability: Ability to adapt to new technologies and processes in a dynamic work environment.

Additional Requirements

• Continuous Learning: Commitment to staying current with industry trends and pursuing relevant certifications and training opportunities.
• Travel: Willingness to travel occasionally to support network or telephony installations and upgrades at remote locations.

Physical Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Benefits

• Robust health insurance plans, including medical, dental, and vision coverage.
• 401(k) retirement plan with a company match up to 5%.
• Paid parental leave and an associate assistance plan.
• Education assistance program and up to $30,000 in adoption assistance.
• Three weeks of vacation annually, plus holiday, sick leave, and personal day policies.
• New hire referral bonus program, home purchase discounts, and other unique opportunities.

Equal Employment Opportunity

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.