Network Telecom Administrator

Patriot, LLC; Narragansett (RI); On-site; USD 70,000 - 90,000; Full time

Job summary

Patriot, LLC seeks a Network Telecom Administrator to join our mission essential team. The candidate will work on an enterprise support team, providing both local and remote support for network and telecom issues, including VoIP, DNS, and IP assignments. You will document procedures with Visio, Excel, and Word.

The role requires coordination for site upgrades, strong troubleshooting skills, and the ability to work in a fast-paced environment. Some travel and after-hours work may be required.

Qualifications

• Enterprise computing environment knowledge.
• Experience with network wiring/cabling.
• Knowledge of managed switches.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate clearly in writing and verbally.
• Ability to coordinate with teams and manage work assignments.

Responsibilities

• Respond to network and telecom trouble tickets including wired/wireless, bandwidth, VoIP, and voicemail.
• Support IP assignment and DNS host name entry in Infoblox.
• Create Visio diagrams and document procedures and work instructions.
• Coordinate network projects, site upgrades, and team communications.
• Support site switches, VoIP equipment, and communications devices.
• Assist with cross-connecting lines, cable runs, and ordering for new equipment.

Skills

Network troubleshooting

Customer service

Verbal communication

Teamwork

Self-starter

Problem solving

Cable/wiring

VoIP

DNS/Infoblox

Documentation

Education

Bachelor of Science in CS/ CIS

CCNA desirable

ITIL certification a plus

Tools

Infoblox

Visio

Excel

Word

Job description

Patriot, LLC is seeking a Network Telecom Administrator to join our mission essential team. The candidate will work as a member of an enterprise support team providing both local and remote support. Respond to network and telecom trouble tickets to include both wired and wireless connections and bandwidth issues, as well as VoIP phone and voice mail problems. Support IP assignment/DNS host name entry into Infoblox system.

Additional activities and functions include:

Network Coordination: Coordination for projects, site upgrades and team communication of device configurations and site support.

Network Documentation: Visio diagramming of network topologies, Excel and Word documentation of procedures, How To’s, and Work Instructions.

Network Infrastructure: Support site switches, VoIP phone system equipment, and communications devices.

Network Support & Management: Support operations equipment and devices. All network related equipment and communications management and support for VoIP infrastructure. Cross connections of lines and cable runs. Ethernet custom cabling and fiber connections to out buildings and ordering specs for new operations equipment and cables used to connect them.

Network - Voice Telecom: VoIP phone setup, analog phone cabling/punch down.

Candidates must be located within a one hour commute of Duluth, MN; Gulf Breeze, FL or Narragansett, RI.

Essential Knowledge and Skills:

• 1 to 4 years' experience depending on level of education
• Knowledge of an enterprise computing environment.
• Knowledge of network wiring/cabling.
• Knowledge of managed switches.
• Knowledge of network troubleshooting and problem-solving techniques.
• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of computers and software.
• Ability to monitor and resolve problems with distributed computer systems components.
• Ability to identify and define user enterprise network needs.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize and coordinate work assignments.
• Strong skills at troubleshooting enterprise problems
• Must have strong customer service and support skills
• Must have excellent computer and teamwork skills, good verbal communication skills, efficient organizational skills and the ability to multi-task in a high-volume, fast-paced environment
• Must be a self-starter, can work and learn independently, and a team player
• Can-do attitude is critical

Essential Education:

• A Bachelor of Science (BS) degree in Computer Science or Computer Information Systems is preferred
• CCNA is desirable.
• ITIL certification is a plus

Must be clearable for Public Trust.

Relocation Assistance Not Available.

Must be a current U.S. Citizen.

Organizational "Fit" Considerations:

Must be detail-oriented, have strong communication skills, and good work ethic. Position requires flexibility in job duties stemming from occasional after-hours/weekend work as well as the mission environment created at the customer site. Must understand and enjoy providing support to a fast-paced operational enterprise.

Some travel may be required periodically.

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact [e-mail] or call 410-381-8015.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a verified Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046