Telecommunications Analyst (Windows/Unix/Linux)

Patriot, LLC; Corridor North (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Patriot, LLC is looking for a Telecommunications Analyst with an Active Secret clearance to join our Annapolis Junction team. In this role, you will manage and support enterprise VoIP and telephony systems. Responsibilities include operating and maintaining infrastructure, troubleshooting VoIP systems, and collaborating with teams to implement solutions.

The ideal candidate will have at least 7 years of experience and expertise in related technologies. Join us as we work towards high availability and compliance with security standards.

Qualifications

• Active Secret security clearance required.
• 7+ years of experience supporting VoIP systems.
• Experience with Unix/Linux and Windows Server environments.

Responsibilities

• Manage VoIP and telephony systems across programs.
• Operate and maintain enterprise infrastructure.
• Collaborate with teams to implement telephony solutions.

Skills

VoIP support

Telephony systems expertise

Unix/Linux environments

Networking knowledge

Active Directory

Tools

IIS

Apache Tomcat

Avaya J Series

Job description

Overview

Patriot, LLC seeks a Telecommunications Analyst with an Active Secret clearance to join our team in Annapolis Junction, MD.

Responsibilities

Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones). Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP. Collaborate with cross‑functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards. Other tasks as assigned.

Qualifications

Active Secret security clearance. U.S. Citizenship (no dual citizenship permitted). Minimum of 7 years of experience supporting VoIP or telephony systems in a systems administrator or engineer role. Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager). Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis. Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP. Networking experience including IPv4, ports/protocols, IP routing fundamentals, and monitoring. Familiarity with remediation and validation of security vulnerabilities. Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems. Knowledge of client/server certificates and authentication mechanisms. Willingness and ability to work onsite and participate in a rotational on‑call schedule to support 24×7×365 operations.

EEO and Legal Statements

Patriot, LLC is committed to a drug‑free workplace. The Company conducts pre‑employment, reasonable cause, random and contract‑mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID‑19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID‑19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24.