Network Technician II

Grid4 Communications, Inc.; Troy (MI); On-site; USD 50,000 - 71,000; Full time

Benefits offered by this job

Health benefits

15 PTO days

10 paid holidays

401(k) with company match

Casual dress code

Job summary

Grid4 Communications, Inc. is seeking a Network Technician II to join a great team and have a real impact on the business. The role emphasizes customer service and technical acumen in a fast-paced environment.

The ideal candidate will monitor network elements, perform remote troubleshooting, provide status updates to customers, and assist Field Services teams with remote support. A bachelor’s degree and Cisco certifications are preferred, with 2+ years of voice and data troubleshooting

Qualifications

• Bachelor's degree in related field is required.
• 2+ years of voice and data troubleshooting experience.
• CCNA, CCENT, or other Cisco certifications preferred.

Responsibilities

• Monitor core network elements, performance, and facilities for service issues.
• Perform remote troubleshooting and maintain a positive, professional manner in high-stress situations.
• Provide installation/configuration guidance and testing to customers and partners.
• Act as first level of escalation for repairs and orders for Customer Care and Service Delivery.
• Provide remote support for Field Services teams.
• Be able to work a flexible, off-hours schedule as needed.

Skills

Voice and data troubleshooting

Customer-first attitude

Analytical skills

Innovative approach

Get it done mentality

Education

Bachelor's degree in related field

Tools

Cisco CCNA/CCENT certifications

Cisco Routers & Switches

VoIP experience

Job description

NetworkTechnician II

Job Description:

Are you agoal-oriented professional who thriveson helping people and providing superior customer service?Then this role might be perfect for you! This isa great opportunityto join Grid4 Communications and grow your career with us. We are looking for a highly motivatedNetworkTechnicianto joina great teamand have a real impact on the business!

The ideal candidateis a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.

Responsibilities:

• Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues
• Perform remote troubleshooting whilealwaysmaintaininga positive and professional mannerin high-stress situations
• Take repair calls and provide status to customers on a regular basis
• Maintain workload through a queue detailing each ticket with notes of stepstakentest results and resolution
• Provide installation/configuration guidance and testing to customers and partners
• Act as first level of escalation for repairs and orders forCustomer Careand Service Delivery
• Provide remote support for Field Services teams
• Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues
• Make recommendations for process and procedure improvement
• Maintain schedule of network maintenance
• Be able to perform individually at or above expectations

Qualifications,skills,and knowledge:

• Abachelor'sdegree inrelated field
• Previousexperience in IT, customer service, or other related fields
• 2+ years of voice and data troubleshooting experience
• Customer-first attitude
• CCNA, CCENT, or other Cisco certifications are preferred
• Cisco/AdtranRouter and Switch experience, VoIP experience preferred
• Intermediate understanding of telephony, IP, LAN/WAN technology concepts
• Strong analytical skills
• Innovative approach
• Get it done mentality

Whatwe’llbring to the table:

• Work-life balance
• Vibrant company culture and fun work environment - our valuesdon'tsit on a shelf collecting dust, we use them in all we do
• Ability to make an impact - your ideas and voice are important to us and are welcomed here
• Employee health is one of our top priorities! We offer great health benefits - medical, dental, and vision
• Daysallocatedfor rest and relaxation - including 15 PTOdays, 10paid holidays, bereavement, jury duty & military leave
• Offering you the best chance to prepare for the future - 401(k) with a generous company match
• Business casual dress code

Here’swhat a couple of team members have to say about Grid4:

"I enjoy the people and the work-life balance" - New hire for HR

"I like the open and friendly workenvironment,there is always an employee willing to help" - New hire for Project Management

Salary range: $49,700.00-$71,157.00