Network Technician II

Jobs via Dice; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a skilled Network Technician II for a long-term contract position in Philadelphia. The role involves providing technical support, troubleshooting network issues, and managing network projects across multiple sites. Ideal candidates will have strong experience with Cisco technologies and excellent customer service skills.

Qualifications

• Strong understanding of network administration and security.
• Hands-on troubleshooting experience in networked environments.
• Valid driver’s license and reliable vehicle for travel.

Responsibilities

• Travel to various locations daily to resolve end-user and equipment issues.
• Troubleshoot hardware and software problems, including Windows OS issues.
• Build, configure, and maintain network equipment.

Skills

Network administration

Troubleshooting

Customer service

Cisco technologies

Office 365

Windows OS

Tools

Cisco routers

ASA firewalls

Checkpoint systems

Job description

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Description

We are seeking a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This long-term contract position involves a combination of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing end-user support and contributing to network projects.

Responsibilities

1. Travel to various locations daily to resolve end-user and equipment issues.
2. Troubleshoot hardware and software problems, including Windows OS issues.
3. Support Office 365 and web-based applications.
4. Build, configure, and maintain network equipment.
5. Manage tickets in the PeopleSoft system, ensuring timely resolution or escalation.
6. Assist with network administration and projects.
7. Provide excellent customer service and communication.
8. Perform maintenance on networked systems, servers, and storage hardware.
9. Lift and transport equipment up to 50 lbs.
10. Support Cisco technologies, including routers and firewalls.

Requirements

1. Strong understanding of network administration, security, and access control.
2. Hands-on troubleshooting experience in networked environments.
3. Familiarity with Cisco routers, ASA firewalls, and Checkpoint systems.
4. Proficiency in Office 365 and Windows OS.
5. Knowledge of datacenter operations and backup technologies.
6. Excellent customer service skills and adaptability.
7. Valid driver’s license and reliable vehicle for travel.
8. Physical ability to lift up to 50 lbs.