Network Technician 2

Armstrong Utilities, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

On-call rotation

Light travel

Job summary

Armstrong Utilities, Inc. is seeking an experienced Network Technician 2 to join its operations team. You will deploy, assemble, and activate CMTS systems and multi-vendor GPON platforms, using advanced debugging tools to diagnose issues and optimize performance.

You will collaborate with vendor engineers and TAC leaders to resolve escalations, develop tools for architecture improvements, and support network availability, including on-call rotations and light travel as needed.

Qualifications

• 5+ years of operational/technical experience.
• Associate's degree or equivalent.
• Strong troubleshooting and analytical skills.
• Experience with multi-vendor GPON and CMTS deployments.

Responsibilities

• Network Deployment & Upgrades: Implement, assemble, and activate full CMTS systems and Adtran multi-vendor GPON systems, executing planned designs, system upgrades, and maintenance work.
• Troubleshooting & Debugging: Run advanced debug and access tools to diagnose complex issues, resolving performance bottlenecks and software bugs efficiently.
• Vendor & Stakeholder Collaboration: Work closely with vendor engineers and TAC leaders to accelerate escalations, and articulate complex technical problems clearly to management, internal departments, and commercial customers.
• Analysis & Architecture: Develop analysis methods and tools to determine network augments and design architecture improvements.
• Operational Support: Maintain network availability through a flexible schedule, including a rotating weekly on-call schedule for after-hours high-level support; light travel.

Skills

DWDM transport

CMTS

GPON platforms

MPLS

IP networking

DOCSIS

OFDM

OFDMA

Troubleshooting

Analytical thinking

Education

Associate's Degree or technical education

Tools

Adtran equipment

Debugging tools

Job description

Position Summary:

We are seeking an experienced and analytical Network Technician 2 to join our operations team. In this role, you will implement, assemble, and activate full CMTS systems and multi-vendor GPON platforms. You will utilize advanced debugging tools to diagnose complex issues, collaborate directly with vendor engineers and TAC leaders to resolve performance bottlenecks, and develop tools to improve architecture and network design.

Position Responsibilities:

• Network Deployment & Upgrades: Implement, assemble, and activate full CMTS systems and Adtran multi-vendor GPON systems, executing planned designs, system upgrades, and maintenance work.
• Troubleshooting & Debugging: Run advanced debug and access tools to diagnose complex issues, resolving performance bottlenecks and software bugs efficiently.
• Vendor & Stakeholder Collaboration: Work closely with vendor engineers and TAC leaders to accelerate escalations, and articulate complex technical problems clearly to management, internal departments, and commercial customers.
• Analysis & Architecture: Develop analysis methods and tools to determine network augments and design architecture improvements.
• Operational Support: Maintain network availability through a flexible schedule, including a rotating weekly on-call schedule for after-hours high-level support; light travel.

Position Requirements:

• Experience: 5+ years of operational and/or similar technical industry experience.
• Education: Associate's Degree and/or equivalent technical education.
• Technical Competencies: Proficient in DWDM transport, CMTS, GPON Platforms, MPLS, and Routing. Solid application of IP and RF networking principles (including DOCSIS, OFDM, OFDMA, and Mid/High Split concepts). Highly analytical with proven capability to troubleshoot technical issues swiftly.
• Professional Skills: Strong verbal and written communication skills. Self-motivated with the ability to work both independently and collaboratively. Highly organized with high attention to detail.
• Preferred Certifications & Training: NCTI: Understanding Reverse Networks SCTE: DOCSIS Fundamentals On-the-Job/Vendor Training: GPON Fundamentals, CCNA

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.