Network Technician

Netsync Network Solutions, Inc.; Georgia; Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Netsync Network Solutions, Inc. seeks a Network Technician for our Houston, TX on-site NOC environment. You will handle onsite hardware failures, perform network appliance installations, and manage support cases across Netsync and OEM systems, ensuring 24x7 availability.

The candidate should have 1+ years IT experience, solid networking knowledge (routing, TCP/IP) and strong communication skills. A CCNA or equivalent certification is required, with a valid driver's license.

Formación

• 1+ years IT experience or equivalent.
• Solid understanding of routing, networking and TCP/IP protocols.
• Valid Driver’s License and clean driving record.

Responsabilidades

• Maintain relationships with customers and team.
• Onsite hardware fault handling for Network Support contracts.
• Perform network appliance installations.
• Manage support cases across systems.
• Support 24x7 availability in collaboration with the team.
• Attend and contribute to weekly team meetings.

Conocimientos

Networking basics

Security fundamentals

Attention to detail

Communication skills

Organizational skills

Customer service

Curiosity to learn

Microsoft Office proficiency

Educación

CCNA or equivalent (Network+ / JNCIA / ACSA)

High School Diploma or Equivalent

Descripción del empleo

Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

Detailed Description:

We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Roles and Responsibilities:

• Maintain strong working relationships with customer and team.
• Work on site hardware failure cases for Netsync’s Network Support service contracts.
• Perform network appliance installations.
• Customer, Partner/Vendor and cross-department relationship/partnership management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Collaborate with team to maintain availability for 24x7 support.

Additional Duties:

• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Assist Netsync’s NOC with Network Support cases.
• Continued technical education in the networking field.
• Assist with end user compute repairs.
• Upkeep of work area.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• 1 or more years’ IT experience.
• Solid understanding of networking and security including routing/networking and TCP-IP protocols.
• Able to routinely lift at a minimum 40lb.
• Strong attention to detail.
• Strong communication skills
• Strong organizational skills
• Strong customer service skills
• Curiosity and strong desire to constantly learn.
• Proficient in Microsoft Office’s suite of programs.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA), Valid Driver’s License, and Clean Driving Record.