Network Technician

City of Charlotte; Charlotte (NC); On-site; USD 64,000 - 94,000; Full time

Job summary

City of Charlotte is seeking a Network Technician to support the design, implementation, and maintenance of complex enterprise network and telecommunications systems across multiple sites.

The role emphasizes reliability, security, and performance of LAN/WAN, wireless, VOIP, and cloud networks with hands-on configuration and proactive monitoring.

Qualifications

• Proven experience in network engineering, administration or telecoms.
• Working knowledge of VOIP, POTS, SIP, PRI, wireless networks, cloud networks.
• Familiarity with enterprise network hardware (Aruba, Cisco, Juniper, Cradlepoint).
• Experience with network monitoring tools such as SolarWinds, PRTG, Nagios.
• Knowledge of network security practices and policy enforcement tools (ISE, ClearPass).
• CCNA or CompTIA Network+ certifications preferred.

Responsibilities

• Install, configure, and support network and telecom hardware and connectivity devices across enterprise environments.
• Maintain LAN, WAN, wireless, VOIP, telephony, POTS, SIP, and PRI systems.
• Perform routine network maintenance and verify performance, reliability, and security.
• Troubleshoot outages and performance issues to minimize business impact.
• Assist in deploying new technologies and upgrades under supervision of senior staff.
• Document network changes, inventory, and configurations for planning.

Skills

Troubleshooting

Communication

Documentation

Adaptability

Team collaboration

Network engineering experience

VOIP & telephony knowledge

Security technologies

Certifications (CCNA / CompTIA Network

Education

Bachelor's degree or higher

High school diploma or GED

Associate degree

Tools

SolarWinds

PRTG

Nagios

MS Visio

Job description

Department: Innovation and Technology Department Salary: $31.20 - $44.84 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include:

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

A proficient and detail-oriented Network Technician responsible for supporting the design, implementation, and maintenance of complex enterprise network and telecommunications systems. This role ensures the reliability, performance, and security of LAN, WAN, wireless, cloud, and other data communications infrastructures through advanced troubleshooting, proactive monitoring, and hands‑on configuration of network devices and systems, including VOIP, telephony, POTS, SIP, PRIs, mobility routers, and servers. The technician assists in deploying new technologies, performing upgrades, and optimizing connectivity across multiple sites. In addition to day‑to‑day operations, this position contributes to infrastructure improvement projects, collaborates closely with network engineers and security teams, works with vendors, and provides technical insights that enhance network efficiency, communication reliability, and organizational resiliency.

ESSENTIAL FUNCTIONS

• Install, configure, and support network and telecommunications hardware, cabling, and connectivity devices, including switches, access points, patch panels, servers, mobility routers, and related equipment across enterprise environments
• Install, configure, maintain, and troubleshoot LAN, WAN, wireless, cloud, VOIP, telephony, POTS, SIP, and PRI systems
• Perform routine network maintenance, testing, and performance verification to ensure system reliability, security, and uptime
• Troubleshoot connectivity issues, LAN/WAN performance problems, telecommunications outages, and hardware malfunctions to quickly restore service and minimize business impact
• Assist in implementing network and telecommunications configurations, upgrades, and new technologies under the direction of senior engineers or network architects
• Maintain and repair network hardware, cabling infrastructure, servers, telephony equipment, peripheral devices, and related communication systems
• Monitor network and telecommunications operations using enterprise tools, escalating performance, connectivity, or service concerns to engineering teams when needed
• Collaborate closely with operations, systems, network engineering, and cybersecurity teams to ensure network stability, security, and alignment with service delivery goals
• Support scheduled upgrades, maintenance windows, firmware updates, and system improvements while minimizing disruption to business activities
• Document network changes, cable maps, equipment inventories, telecommunications configurations, and service records for accurate tracking and future planning
• Provide technical support, guidance, and training to end users and team members regarding network connectivity, telecommunications systems, and system usage
• Coordinate with external vendors and service providers for equipment procurement, repair, telecommunications services, and service delivery
• Contribute to infrastructure improvement projects and provide technical recommendations that enhance network efficiency, reliability, security, and resiliency across the organization

REQUIRED QUALIFICATIONS

Education & Experience: High school graduate or equivalent and three (3) years relevant experience. or 2 Year College Degree and one (1 ) year of related work experience. or Bachelor’s degree from an accredited college or university.

• Proven experience in network engineering, network administration, telecommunications, or a similar role.
• Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN, NXOS, ACI, network security practices, and enterprise connectivity technologies.
• Working knowledge of VOIP, telephony, POTS, SIP, PRI circuits, mobility routers, wireless networks, cloud networks, and related telecommunications systems.
• Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, Cradlepoint, or equivalent.
• Familiarity with network monitoring tools and systems, such as SolarWinds, PRTG, and Nagios.
• Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access, such as ISE and ClearPass.
• Relevant certifications, such as CCNA or CompTIA Network+, preferred.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication, collaboration, and documentation abilities.
• Ability to work with network engineers, security teams, operations staff, vendors, and service providers to support enterprise infrastructure.
• Ability to adapt to evolving network, telecommunications, and security technologies.

PHYSICAL/MENTAL REQUIREMENTS

The position requires a blend of sedentary desk work and active physical tasks, including occasional lifting of equipment up to 40 pounds, bending, or accessing network areas such as data closets, wiring spaces, and telecommunications rooms. The role demands strong focus, problem‑solving, and analytical abilities to diagnose and resolve complex network and telecommunications issues under pressure. Attention to detail, effective communication, and the ability to manage multiple priorities are essential. The incumbent must also remain adaptable to evolving technologies and be available for after‑hours support as part of the on‑call rotation.

WORKING ENVIRONMENT

This position may require occasional evening or weekend work to perform network and telecommunications maintenance, upgrades, system improvements, or outage restoration. On‑call availability may be required depending on operational needs.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre‑employment drug‑screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol‑free workplace.

Our Culture

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values‑driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward‑thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.