Network Systems Technician I/II/III

City of Escondido; Escondido (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Escondido is seeking Network Systems Technicians at various levels to provide technical support and assistance for computer and network systems. The role involves troubleshooting, installation, and maintenance of hardware and software, ensuring connectivity and security across the network. Ideal candidates will have relevant certifications and experience in a networked environment.

Qualifications

• Completion of the twelfth grade supplemented by college level course work in information systems.
• One year of experience in information systems in a networked environment for Technician I.
• Two years of experience for Technician II, three years for Technician III.

Responsibilities

• Provides technical assistance to users for computer, phone, and network issues.
• Installs, configures, and maintains desktop computer equipment.
• Monitors and maintains network systems including routers and switches.

Skills

Troubleshooting

Technical Support

Network Administration

Customer Service

Education

High School Diploma

College level course work in information systems

Tools

Microsoft Certification

Cisco Certification

Job description

This position is open until filled.

A first review of applications will take place during the week of June 8, 2025. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

Network Systems Technician I: $5,226 - $7,004 per month
Network Systems Technician II: $5,628 - $7,542 per month
Network Systems Technician III: $5,913 - $7,924 per month

If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Network Systems Technician I/II/III in our Information Systems Department/Network & System Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Summary Description
Under supervision (Network Systems Technician I), general supervision (Network Systems Technician II), or direction (Network Systems Technician III), provides liaison and technical assistance to system users for computer, phone and network related problems; consults with department representative to determine hardware/software requirements and develops specifications; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; upgrades existing hardware and software; provides technical assistance in support of networked systems; and works on network projects as needed.

DISTINGUISHING CHARACTERISTICS
Network Systems Technician I:This is the entry level class in the Network Systems Technician series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring desktop computers and performing routine maintenance on the network system. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Network Systems Technician II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions, and is at the discretion of higher level supervisory or management staff.

Network Systems Technician II:This is the full journey level class in the Network Systems Technician series performing the full range of duties with only occasional instruction or assistance. Positions at this level are distinguished from the Network Systems Technician I by the performance of the full range of duties as assigned as well as having responsibility for maintaining a network in an assigned area including ensuring connectivity with the City network, VoIP phone system, maintaining the network servers, routers, and switches, identifying and resolving computer and network problems, maintaining and enforcing network security, and participating in network project as needed. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Network Systems Technician II level are normally filled by advancement from the Network Systems Technician I level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge.

Network Systems Technician III:This is the advanced journey level class in Network Systems Technician series. Positions at this level require demonstrated ability to perform the full range of duties as well as the full range of complex technician duties. Positions at this level are distinguished from the Network Systems Technician II by their ability to lead teams, manage projects, and find technology solutions. They have both the technical skills and leadership qualities to mentor and lead group projects. Positions in this class series are flexibly staffed and positions at the Network Systems Technician III level are normally filled by advancement from the Network Systems Technician II level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices.

Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provides support in the installation and set up of computers, phones, servers and networks by installing cabling and wiring for systems and peripheral equipment; troubleshoots and maintains networked components including routers, switches and wireless equipment.

Performs repairs on computer systems and peripheral equipment including printers, phones, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.

Conducts system and database back-ups as necessary; files back up procedures.

Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software; provides technical support in testing, monitoring and reviewing new software, hardware and other system enhancements.

Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.

Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.

Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights.

Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations.

Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.

Performs related duties as required.

QUALIFICATIONS
Knowledge of:
Theories and applications of computer science.
Computer systems, programming, and networking.
Personal computer hardware and software components.
Methods and techniques used in the installation, troubleshooting and maintenance of software applications.
Operational characteristics of local and wide area network systems.
Principles and practices of troubleshooting computer system hardware and software problems.
Principles and practices of technical network administration.
Principles and practices of customer service.
Operational characteristics of various computer software packages.
Operational characteristics of a variety of communication equipment and devices.
Computer logic and mathematics.
Principle languages used in information systems programs.
Basic record keeping techniques.

Ability to:
Respond to and identify user computer related problems.
Install and configure desktop computer systems and peripheral equipment.
Troubleshoot a variety of desktop systems hardware and software.
Perform technical maintenance on local and wide area networked systems.
Test and repair network cabling problems.
Communicate technical information to a wide variety of users.
Perform minor repairs on computer equipment.
Analyze and define problems and conceptualize practical computer solutions.
Develop and revise information systems programs.
Lead and coordinate the activities of a computer user group.
Demonstrate an awareness and appreciation of the cultural diversity of the community.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Network Systems Technician I/II/III

Education/Training:
Equivalent to the completion of the twelfth grade supplemented by college level course work in information systems, computer science or a related field.

Network Systems Technician I

Experience:
One year (full-time equivalent) of experience in information systems in a networked environment. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience.
License or Certificate:
Hardware, Microsoft, Cisco or Dell certifications preferred.

Network Systems Technician II

Experience:
Two years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician I with the City of Escondido. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience.
License or Certificate:
Network certification or Microsoft certification. Other specialized course work and training that provides a comparable level of knowledge may be qualifying.

Network Systems Technician III

Experience:
Upon successful completion of the training plan established by the department and at least three years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician II with the City of Escondido.
License or Certificate:
A minimum of two technical certifications, such as Microsoft Certified Systems Engineer or Certified Cisco Network Associate. An Associate's degree in computer science or related field may be substituted for the required certification requirement.

NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.

SELECTION PROCEDURE

Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.

All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify.

The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.

Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.

VETERANS' PREFERENCE

Eligible individuals are those who meet the following criteria:

• Served in the U.S. armed forces
• Received an honorable discharge
• Did not retire from military service
• Seeking employment with the City of Escondido for the first time.

Guard and Reserve active duty for training purposes does notqualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.

ABOUT OUR CITY

The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise.

EOEThe City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.