Network Support Technician BuzzBallz

Sazerac Company; Carrollton (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to enhance the IT infrastructure at BuzzBallz. This role involves maintaining PC and networking equipment, ensuring compliance with IT policies, and providing exceptional support to end-users. With a focus on collaboration and customer service, you'll play a crucial role in integrating new facilities and managing system performance. If you're a tech-savvy individual with a passion for problem-solving and a commitment to excellence, this opportunity offers a dynamic environment for professional growth and development.

Qualifications

• 5+ years experience in Customer Service or Consumer Affairs.
• Strong computer skills and familiarity with technology.

Responsibilities

• Maintain and support BuzzBallz's PC and networking equipment.
• Monitor systems for alerts on status and issues.
• Manage and evaluate system performance at the BuzzBallz facility.

Skills

Effective communication skills

Strong computer skills

Customer Service experience

Cisco OS knowledge

MS Office proficiency

Interpersonal skills

Ability to work non-traditional hours

Quick learner of new systems

Willingness to travel

Education

Bachelor's Degree

Tools

PDS

PPT

Job description

Build your career at Sazerac!

With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

Desktop Support Technician - BuzzBallz

Bio: The Desktop Support Technician supports the IT infrastructure at BuzzBallz, including managing networking equipment, supporting end-user PCs and peripherals, and coordinating vendor activities. The role may involve assisting other locations and integrating new facilities.

• Maintain and support BuzzBallz's PC and networking equipment, including replacing PCs annually, maintaining network wiring, access points, switches, and phone systems. Support hardware and software issues for end users and peripherals. Perform maintenance on servers, gateways, and switches. Conduct local server backups and test backup connectivity. Enforce IT policies and standards. Collaborate with IT support teams to deliver excellent customer service. Support additional Sazerac sites as needed.
• Monitor systems with corporate software for alerts on system status and issues.
• Ensure BuzzBallz systems are compliant and integrated into Sazerac's IT Business Continuation and Disaster Recovery plans.
• Manage and evaluate system performance at the BuzzBallz facility, adhering to safety, food safety, quality, and environmental policies.
• Identify training needs, develop training programs, and provide feedback for career development.
• Work with KPI teams to develop scorecards, metrics, and reports on IT infrastructure support.
• Use PDS and PPT tools for performance evaluation, planning, task management, and strategic alignment.
• Provide technical assistance and infrastructure support to help the BuzzBallz team meet fiscal goals.

Qualifications/Requirements

Must

• Ability and willingness to work non-traditional hours (nights/weekends)
• Effective communication skills across all organizational levels
• Bachelor's Degree
• Cisco OS knowledge
• Quick learner of new systems/processes
• Strong computer skills and familiarity with technology and systems
• Working knowledge of MS Office (Word, Excel, Outlook)
• Strong interpersonal skills
• Willingness to travel
• 5+ years experience in Customer Service or Consumer Affairs
• 5-10 years relevant experience
• Experience with Telecommunication systems
• Ability to lift/move objects up to 50 pounds

Preferred

• Cisco Unity Telephone system experience

Physical Requirements

• Ability to lift/move objects up to 50 pounds

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