Network Support Technician

ASRC Federal Holding Company; Alaska; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Dormitory housing

Meals provided

Transportation from Anchorage

Job summary

ASRC Federal Communications seeks a Network Support Technician for the ISS2 contract on Eareckson Air Station, AK. This rotation features 3 months on-site and 1 month off, with dormitory housing, meals, and government-provided transport from Anchorage.

You will support network management, PC configurations, and security across LAN/WAN environments. The role requires DoD IA training (IAT Level I/II equivalents), Active Directory, and experience with Windows OS and AV/backup software.

Qualifications

• High school diploma or equivalent.
• 3+ years of computer/help desk experience.
• 2 years in maintenance, repair and installation of computer and network cabling/wiring.
• DoD 8570 IAT Level I: CompTIA A+ CE and Network+ CE.
• DoD 8570 IAT Level II: Security+ CE/SSCP/GSEC or ability to obtain within 90 days.
• Experience with Microsoft Office products (Word, Excel, Access, Outlook).
• Experience with antivirus and data protection software.
• Experience with multiple Windows OS versions (Win98–Win11).
• Ability to obtain/maintain secret clearance.
• Valid driver’s license and willing to reside in remote location.

Responsibilities

• Manage user accounts and resources via Active Directory.
• Troubleshoot network issues (LAN/WAN) and engage AF network teams.
• Troubleshoot hardware, software, and security problems.
• Respond to requests by phone, email, or in person.
• Coordinate repairs with IT teams and evaluate system configurations.
• Install and configure PCs, printers, and peripherals.
• Maintain network hardware/software and security.
• Implement information management policies and procedures.

Skills

Active Directory

Troubleshooting

Customer support

Education

Bachelor’s degree (preferred)

Tools

Honeywell Vindicator

WISE workstations

CCTV servers

AIMS software

Windows Server

AVAST Antivirus

Microsoft Office

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Communications is seeking a Network Support Technician for our ISS2 contract supporting our Air Force customer. This position is located on Eareckson Air Station (EAS). This is a rotational position in which the selected employee will work a schedule with 3 months on-site, and 1 month off unpaid. While working on-site, housing is provided in the form of a dormitory facility. All meals are furnished through the cafeteria. Transportation to EAS from Anchorage, AK, is provided by government sponsored aircraft.

Summary/General Description of Job:

The Network Support Technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. The Network Support Technician provides support for the Network management architecture for the organization; integrates Network management information system requirements; provides all departments with Network management services maintenance, support, and technical information including management advice and assistance. The incumbent installs and tests personal computers, printers, and other peripherals, configures operating systems, loads shrink wrap programs and other application software program. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system and network problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

Essential Duties & Job Functions:

• Manages user accounts and system resources using Active Directory for local company network
• Troubleshoot JBER NIPR/SIPR network issues and engage JBER network teams for further assistance.
• Troubleshoots a wide range of computer problems to include hardware, software, and security issues.
• Responds to customer requests for assistance that are submitted via telephone, email, or in person.
• Receives requests for resolution of hardware or software problems that may require in-depth research.
• Analyzes customer problems and research AIMS software for possible solutions and works with corporate IT to find solutions to the database issues.
• Installs, and configures network operating systems and hardware.
• Supports the local area network (LAN), wide area network (WAN) network systems to include configurations, installations and network security.
• Maintains network hardware and software in conjunction with the AF network systems.
• Implements information management policies and procedures.
• Executes procedures and policies to accomplish more efficiently and effectively the department’s operational mission with emphasis on the integration of information management disciplines in the operational activities.
• Ensures project’s compliance with government guidelines as specified within the contract.
• Accomplishes data management to include data element standardization and information sharing.
• Performs other related duties as assigned

Accountable For:

• Demonstrating knowledge of various types of computer hardware, software, and operating systems to include: Honeywell Vindicator IDS/ACS Servers and WISE workstations, and CCTV System servers.
• Workable knowledge AIMS software
• Common office machinery, including copiers, fax machines, and computers.
• Performing duties in a timely, cost-effective manner.
• Working harmoniously with others.
• Applications software systems such as the Microsoft Office Suite.
• Network server management and software such as Windows server.
• Network Security, Network Management/Monitoring
• LANs, WANs, Wireless LANs
• Common Best Practices for securing LANs, WANs, Wireless LANs
• Operating and maintaining all installed networking resources (routers, switches, firewalls, Network Management Systems, etc.)
• Performing assigned tasks with minimal supervision.

Work Conditions:

• Work is typically sedentary in nature and performed in an office setting. The incumbent should be able to sit for extended periods of time, stand, walk, talk, hear, and write. Occasional lifting, handling, or moving of objects without assistance weighing up to 35 pounds may be required.

Job Requirements (Education, Experience, Professional Associations):

Mandatory:

• High school diploma or equivalent.
• Three (3) years of computer/help desk experience.
• Two (2) years’ experience in maintenance, repair and installation of computer and network cabling/wiring.
• DoD 8570 Information Assurance Training (IAT) Level I ((CompTIA A+ CE (Continuing Education) and Network+ CE certifications))
• DoD 8570 Information Assurance Training (IAT) Level II (CompTIA Security+ CE, SSCP, or GSEC) Certifications or the ability to obtain within 90-days of hire
• Previous experience with Microsoft Office products, including Word, Excel, Access, and Outlook.
• Previous experience with Avast or similar Antivirus and back-up software used for data protection.
• Previous experience with secure data storage
• Previous experience using operating systems, including Windows 98, NT, 2000, ME, XP Windows 7, and Windows 10, Windows 11.
• Fiber optic experience and certification, or the ability to obtain certification within one (1) year of hire.
• Ability to obtain and maintain a valid driver’s license with an acceptable driving record.
• Obtain and maintain a secret security clearance
• Must pass a background check, drug screening, fingerprints, and a fit-for-duty physical exam; candidates must be medically cleared for long-term residency in a remote location with limited access to healthcare.

Preferred:

• Bachelor’s degree in related field.
• Familiarity with administrating government networks in general.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Union

Job Function Union

Pay Type Hourly