Network Support Specialist - On-site & After-Hours

LCTCS; Lafayette (LA); On-site; USD 41,000 - 48,000; Full time

Job summary

South Louisiana Community College in Lafayette, LA is seeking a Network Support Specialist to install, troubleshoot, and maintain campus network infrastructure. This full-time role requires strong collaboration across IT teams and contributes to reliable educational services.

You will handle work across campuses, support desk tickets, and after-hours issues, with a focus on security, connectivity, and classroom technology such as smartboards and AV systems.

Qualifications

• Experience with desktop operating systems, including Windows 10 and Windows 11.
• Ability to troubleshoot hardware and software issues on PC and peripherals.
• Familiarity with network hardware, such as routers, switches, firewalls, and wireless access points.
• Understanding of networking concepts and protocols, such as TCP/IP, DNS, and DHCP.
• Knowledge of network principles, such as routing, switching, firewall policies, and VPNs.
• Familiar with various types of electronics, including UPS’s and smartboard/classroom technology.
• Understanding of VOIP technology.
• Familiarity with Microsoft Active Directory/O365.
• Although not required, entry-level certifications, such as Network+, CCENT/CCNA, or NSE4 are highly desired.

Responsibilities

• Prioritizes work to ensure tasks are completed timely.
• Processes and resolves issues, escalating to appropriate personnel when necessary.
• Travel to various site locations as required; support rotation for all campuses.
• Provides user support after hours as needed.
• Provides excellent customer service by taking ownership of requests and following up after resolution.
• Applies system analysis techniques and procedures with network systems.
• Assist in installation, configuration, and maintenance of network infrastructure.
• Troubleshoots and resolves PC hardware, software, and peripherals; coordinates repairs.
• Troubleshoots classroom issues, such as smartboards and AV systems.
• Document, test, and modify computer programs related to machine operating systems.

Education

Technical Diploma in IT or related field

Job description

South Louisiana Community College in Lafayette, LA is seeking a Network Support Specialist to install, troubleshoot, and maintain campus network infrastructure. This full-time role requires strong collaboration across IT teams and contributes to reliable educational services.

You will handle work across campuses, support desk tickets, and after-hours issues, with a focus on security, connectivity, and classroom technology such as smartboards and AV systems.