Network Support Professionals for DC Government Entity

Management Applications, Inc.; Silver Spring (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

Management Applications, Inc. is seeking Network Support Professionals to provide essential IT and network support for a DC Government Entity. Roles include Tier 2 and Tier 3 support with responsibilities ranging from technical support to project management, requiring a 4-year degree and specific IT certifications. Ideal candidates will have relevant experience and must submit a resume along with salary requirements.

Qualifications

• Tier 3: CCNA level certified, PMP preferred, experience managing Cisco networking.
• Tier 2: Proven support experience in a Windows 7/10 desktop environment.

Responsibilities

• Provide Tier 3 support and manage IT infrastructure projects.
• Respond to system alerts and maintain on-premises systems.

Skills

Cisco Networking

Technical Support

Microsoft Hyper-V

Windows Environment Support

Project Management

Education

4-year degree in Information Technology

Tools

Hyper-V

Cisco Systems

Active Directory

Office 365

Job description

Network Support Professionals for DC Government Entity

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.

Entity’s internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.

The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity’s IT services and timely completion of technology projects.

IPS Cisco Switching

Cisco Routing

Fiber Channel Switch

SAN Hyper-V

Video Conference Bridge

Video Conference Endpoint

Office 365

Netwrix

AlienVault SIEM

Active Directory

Group Policy

DNS

DHCP

RDP

HTTP/S

FTP

Terminal Services

Barracuda Backup

Barracuda Web Filter

Barracuda Email Filter

Sophos Endpoint Protection

ESRI ArcGIS

SharePoint

Windows Server 2012 R2

Windows 7

Windows 10

Office 2013

Office 2016

Scope of Support Services

Staff will support entity’s existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:

a. Following entity IT Policies and Procedures;

b. Development of project /Statements of Work;

c. Responding to alert notifications from system monitoring applications;

d. Prepare regular system performance reports and present recommendations

for improvement;

e. Providing technical support and training to entity employees;

f. Provide technical expertise and support for regional IT projects in which entity

is involved;

g. Take necessary steps to ensure entity’s IT infrastructure is safe from malware and properly maintained and patched;

h. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;

i. Provisioning of new systems as needed or full-system upgrades of existing systems;

In order to provide the support detailed above, Contractor will :

Open Positions

One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.

One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.

Additional Positions

It is anticipated that additional projects supporting the entity’s infrastructure will arise that require specialized technical skills from the following open positions:

• Oracle Database Administrator;
• Microsoft SharePoint Administrator;
• Microsoft SharePoint Developer;
• Cisco CCNP or equivalent level engineer;
• Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions

To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.