Network Support Professionals for DC Government Entity

Management Applications, Inc.; Manassas (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading provider of IT services is seeking Network Support Professionals for a DC Government entity. Positions include Tier 2 and Tier 3 support roles requiring a 4-year IT degree and relevant certifications. Responsibilities include on-site support for IT infrastructure, responding to system alerts, and ensuring high-quality technical service. This role offers competitive salary and requires background in Cisco and Microsoft environments.

Qualifications

• CCNA level certification is required for Tier 3 support.
• Experience supporting Microsoft Windows 7 and 10 environments is needed.
• Proven technical support experience is a must for Tier 2 role.

Responsibilities

• Support on-premises infrastructure for the DC government entity.
• Respond to alert notifications from system monitoring applications.
• Prepare regular system performance reports and present recommendations.

Skills

Cisco Networking

Microsoft Hyper-V

Technical Support

Security Platforms

Microsoft Windows 7/10

Microsoft Office 2013/2016

CCNA Certification

PMP Certification

Education

4-year degree in Information Technology

Tools

Office 365

Active Directory

Netwrix

AlienVault SIEM

Job description

Network Support Professionals for DC Government Entity

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.

The Entity’s internal IT staff consists of five members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.

The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high-quality support is provided for the entity’s IT services and timely completion of technology projects.

The following technologies will be supported:

• IPS Cisco Switching
• Cisco Routing
• Fiber Channel Switch
• SAN Hyper-V
• Video Conference Bridge
• Video Conference Endpoint
• Office 365
• Netwrix
• AlienVault SIEM
• Active Directory
• Group Policy
• DNS
• DHCP
• RDP
• HTTP/S
• FTP
• Terminal Services
• Barracuda Backup
• Barracuda Web Filter
• Barracuda Email Filter
• Sophos Endpoint Protection
• ESRI ArcGIS
• SharePoint
• Windows Server 2012 R2
• Windows 7
• Windows 10
• Office 2013
• Office 2016

Scope of Support Services

Staff will support the entity’s existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:

1. Following entity IT Policies and Procedures;
2. Development of project /Statements of Work;
3. Responding to alert notifications from system monitoring applications;
4. Preparing regular system performance reports and presenting recommendations for improvement;
5. Providing technical support and training to entity employees;
6. Providing technical expertise and support for regional IT projects in which the entity is involved;
7. Taking necessary steps to ensure the entity’s IT infrastructure is safe from malware and properly maintained and patched;
8. Ensuring that all entity servers are appropriately backed up and can be restored within agreed-upon timeframes;
9. Provisioning of new systems as needed or full-system upgrades of existing systems;

Open Positions

One person on-site full-time for Tier 3 level support and project-based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.

One person on-site full-time for Tier 2 level support and project-based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.

Additional Positions

It is anticipated that additional projects supporting the entity’s infrastructure will arise that require specialized technical skills from the following open positions:

• Oracle Database Administrator;
• Microsoft SharePoint Administrator;
• Microsoft SharePoint Developer;
• Cisco CCNP or equivalent level engineer;
• Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions

To be considered for these positions, please submit a resume (2-page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.