Network Support Engineer

ThreatX; San Jose (CA); Presencial; USD 115.000 - 120.000; Jornada completa

Descripción de la vacante

A10 Networks is seeking a Senior Network Engineer in the SF Bay Area to troubleshoot product, configuration, and network issues for customers and internal teams, documenting findings in CRM as solutions are developed.

You will verify bug fixes before patches, assist with DDoS and SSL/TLS issues, work with AWS/Azure/GCP, and contribute to knowledge bases while developing advanced packet-analysis skills through hands-on troubleshooting.

Formación

• Bachelor’s degree in CS, Eng, or related field, or equivalent practical experience.
• 3+ years hands-on experience in network support or similar technical role.
• Networking certifications preferred (e.g., CCNA, CCNP, JNCIE, JNCIP).
• Foundational understanding of TCP/IP, HTTP/S, DNS, and SSL/TLS.
• Experience using packet capture tools like Wireshark or tcpdump.
• Exposure to load balancing or ADC platforms.
• Familiarity with cloud environments such as AWS, Azure, OCI or GCP.
• Familiarity or foundational experience with WAF, DDoS protection, or SSLi.

Responsabilidades

• Identify and troubleshoot L4–L7 traffic issues involving SSL, HTTP, and other standard application layer protocols
• Analyze performance related issues related to TCP retransmissions, session drops, and common HTTP errors
• Work with customer network, application, and DevOps teams to resolve integration issues and identify configuration errors
• Troubleshoot ACOS issues across hybrid and multi cloud deployments like AWS, Azure, OCI, and GCP
• Troubleshoot application layer security issues related to WAF, SSLi and perform traffic analysis to detect DDoS attacks
• Use tools like tcpdump and wireshark to conduct packet level analysis to debug issues
• Use traffic generation tools such as Ixia, Spirent or Apache JMeter for simulating network and application traffic during testing and troubleshooting scenarios
• Reproduce customer issues in lab environments and verify software behavior
• Contribute to KBs, FAQs, and troubleshooting playbooks by summarizing resolved issues or lessons learned
• Participate in internal training sessions and actively develop skills in packet analysis and advanced troubleshooting practices

Conocimientos

Networking fundamentals

Wireshark

tcpdump

Cloud platforms

DDoS protection

WAF

SSL/TLS

Load balancing

CCNA/CCNP

Educación

Bachelor’s degree in Computer Science, Engineering, or related technical field

Herramientas

Wireshark

tcpdump

Descripción del empleo

Network Support Engineer

(SF Bay Area Candidates Only)

As a Senior Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product, configuration or network related issues. You will capture and document details and events in the CRM application throughout the solution discovery process. Also you will participate in bug verification process before a software patch code is released to the customers. You are the key resource to ensure customer satisfaction with A10’s products and services.

Key Responsibilities:

• Identify and troubleshoot L4–L7 traffic issues involving SSL, HTTP, and other standard application layer protocols
• Analyze performance related issues related to TCP retransmissions, session drops, and common HTTP errors
• Work with customer network, application, and DevOps teams to resolve integration issues and identify configuration errors
• Troubleshoot ACOS issues across hybrid and multi cloud deployments like AWS, Azure, OCI, and GCP
• Troubleshoot application layer security issues related to WAF, SSLi and perform traffic analysis to detect DDoS attacks
• Use tools like tcpdump and wireshark to conduct packet level analysis to debug issues
• Use traffic generation tools such as Ixia, Spirent or Apache JMeter for simulating network and application traffic during testing and troubleshooting scenarios
• Reproduce customer issues in lab environments and verify software behavior
• Contribute to KBs, FAQs, and troubleshooting playbooks by summarizing resolved issues or lessons learned
• Participate in internal training sessions and actively develop skills in packet analysis and advanced troubleshooting practices

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• Relevant education and 3+ years of hands‑on experience in network support, system administration, or a similar technical role
• Networking certifications preferred (e.g., CCNA, CCNP, JNCIE, JNCIP)
• Foundational understanding of networking concepts such as TCP/IP, HTTP/S, DNS, and SSL/TLS
• Experience using packet capture tools like Wireshark or tcpdump
• Exposure to load balancing or ADC platforms
• Familiarity with cloud environments such as AWS, Azure, OCI or GCP
• Familiarity or foundational experience with WAF, DDoS protection, or SSLi

A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

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AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

Targeted compensation guideline: $115,000 - $120,000. Compensation will vary based on number of factors, including market demand for specific skills, role type, job level, and individual qualifications. Final salary offers are determined by considerations including, but not limited to, subject matter expertise, demonstrated skill level, relevant experience, geographic location, education, certifications, and training.