Network Support Analyst

CAI; Honolulu (HI); Remote; USD 85,000 - 110,000; Full time

Job summary

CAI is seeking an experienced Network Support Analyst to maintain, configure, and ensure the reliable operation of the organization’s server infrastructure in a remote-ready role. The successful candidate will monitor performance, apply security patches, manage backups, and control access to keep a secure IT environment.

The role requires 5+ years of server administration experience, proficiency with Windows and Linux, and virtualization (VMware/Hyper‑V).

Qualifications

• 5+ years of relevant experience in server administration.
• Strong knowledge of server hardware, operating systems, and server infrastructure.
• Hands-on experience managing Windows and/or Linux servers.
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Familiarity with DNS, DHCP, and TCP/IP.
• Knowledge of patching, monitoring, backup and recovery processes.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work in a remote team environment.

Responsibilities

• Monitor server health, availability, and performance to ensure reliable system operations.
• Apply operating system patches, security updates, and software upgrades to maintain system security and efficiency.
• Implement, monitor, and maintain backup and recovery procedures to ensure data integrity and availability.
• Manage user accounts, permissions, access controls, and authentication mechanisms.
• Provide technical support to IT staff and employees by investigating and resolving server-related issues.
• Monitor system resources and identify opportunities to improve server performance and reliability.
• Maintain server configurations, system documentation, and operational procedures.

Skills

Windows servers

Linux servers

VMware

Hyper-V

DNS/DHCP/TCP-IP

Backup & recovery

Troubleshooting

Remote collaboration

Security patches

Tools

VMware

Hyper-V

Windows Server

Linux

Job description

Network Support Analyst

Req number:

R8891

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are seeking an experienced Network Support Analyst to maintain, configure, and ensure the reliable operation of the organization’s server infrastructure. The successful candidate will be responsible for monitoring system performance, applying security patches, managing backups, administering user access, and resolving technical issues to maintain a stable and secure IT environment

Job Description

We are looking for a Network Support Analyst to Perform routine server maintenance and troubleshoot system issues to minimize downtime. This position is full-time and remote.

What You’ll Do

• Monitor server health, availability, and performance to ensure reliable system operations
• Apply operating system patches, security updates, and software upgrades to maintain system security and efficiency
• Implement, monitor, and maintain backup and recovery procedures to ensure data integrity and availability
• Manage user accounts, permissions, access controls, and authentication mechanisms
• Provide technical support to IT staff and employees by investigating and resolving server-related issues
• Monitor system resources and identify opportunities to improve server performance and reliability
• Maintain server configurations, system documentation, and operational procedures

What You’ll Need

Required:

• At least 5 years of relevant experience in server administration
• Strong knowledge of server hardware, operating systems, and server infrastructure
• Hands-on experience managing Windows and/or Linux servers
• Experience with virtualization technologies such as VMware or Hyper‑V
• Familiarity with network protocols and services, including DNS, DHCP, and TCP/IP
• Knowledge of server patching, system monitoring, backup, and recovery processes
• Strong troubleshooting and problem-solving skills with attention to detail
• Excellent communication skills and the ability to work effectively in a remote team environment

Preferred:

• Experience managing server environments across multiple platforms
• Familiarity with IT infrastructure security and access management best practices
• Experience supporting distributed or remote IT operations

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.