Network Support Analyst

CAI; Dover (DE); Remote; USD 80,000 - 110,000; Full time

Job summary

CAI is seeking an experienced Network Support Analyst to maintain, configure, and secure our server infrastructure in a remote, full-time role. You will monitor performance, apply patches, manage backups, and administer user access to ensure a stable IT environment.

The ideal candidate has 5+ years in server administration, strong Windows/Linux expertise, and experience with VMware or Hyper‑V, DNS/DHCP/TCP/IP, and robust problem solving in a distributed team.

Qualifications

• At least 5 years of relevant server administration experience.
• Strong knowledge of server hardware, operating systems and infrastructure.
• Hands-on experience with Windows and/or Linux servers.
• Experience with virtualization such as VMware or Hyper‑V.
• Familiarity with DNS, DHCP, and TCP/IP.
• Knowledge of patching, monitoring, backup and recovery processes.
• Strong troubleshooting and remote collaboration skills.

Responsibilities

• Monitor server health, availability and performance to ensure reliable operations.
• Apply OS patches, security updates and software upgrades.
• Implement and maintain backup and recovery procedures.
• Manage user accounts, permissions and access controls.
• Provide technical support to IT staff by resolving server-related issues.
• Monitor resources and identify opportunities to improve performance.
• Maintain server configurations, documentation and procedures.

Skills

Server administration

Windows servers

Linux servers

Virtualization

Networking protocols

Communication skills

Remote teamwork

Tools

VMware

Hyper-V

Job description

Network Support Analyst

Req number:

R8891

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are seeking an experienced Network Support Analyst to maintain, configure, and ensure the reliable operation of the organization’s server infrastructure. The successful candidate will be responsible for monitoring system performance, applying security patches, managing backups, administering user access, and resolving technical issues to maintain a stable and secure IT environment

Job Description

We are looking for a Network Support Analyst to Perform routine server maintenance and troubleshoot system issues to minimize downtime. This position is full-time and remote.

What You’ll Do

• Monitor server health, availability, and performance to ensure reliable system operations
• Apply operating system patches, security updates, and software upgrades to maintain system security and efficiency
• Implement, monitor, and maintain backup and recovery procedures to ensure data integrity and availability
• Manage user accounts, permissions, access controls, and authentication mechanisms
• Provide technical support to IT staff and employees by investigating and resolving server-related issues
• Monitor system resources and identify opportunities to improve server performance and reliability
• Maintain server configurations, system documentation, and operational procedures

What You’ll Need

Required:

• At least 5 years of relevant experience in server administration
• Strong knowledge of server hardware, operating systems, and server infrastructure
• Hands-on experience managing Windows and/or Linux servers
• Experience with virtualization technologies such as VMware or Hyper‑V
• Familiarity with network protocols and services, including DNS, DHCP, and TCP/IP
• Knowledge of server patching, system monitoring, backup, and recovery processes
• Strong troubleshooting and problem-solving skills with attention to detail
• Excellent communication skills and the ability to work effectively in a remote team environment

Preferred:

• Experience managing server environments across multiple platforms
• Familiarity with IT infrastructure security and access management best practices
• Experience supporting distributed or remote IT operations

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.