Network Specialist

Demant; New Jersey; On-site; USD 4,700 - 6,400; Full time

Job summary

Demant is seeking an experienced Network Specialist to maintain and optimize our global network infrastructure from Mexico City. You will ensure high availability, security, and performance across sites.

Responsibilities include 2nd line incident support, maintaining LAN/WAN/WLAN, VPNs, SDN, and firewall configurations, while implementing Zero Trust and collaborating with cross-functional teams to drive improvements.

Qualifications

• Experience administering and supporting enterprise-grade network hardware (Cisco or similar).
• Managing LAN/WAN/WLAN infrastructure, including routing (OSPF/BGP), switching (VLANs, STP), and wireless tech.
• Working with firewalls and security platforms (Check Point, Cisco ASA/FTD).
• Supporting VPN technologies (site-to-site and remote access).
• Configuring and troubleshooting network monitoring tools (SolarWinds, PRTG, Cisco DNA Center).
• Implementing segmentation and Zero Trust principles.
• Managing lifecycle: firmware upgrades, refresh cycles, migrations, patching.
• Understanding ITIL processes: incident, problems, change management.
• Familiar with cloud networking concepts (Azure, AWS).
• Packet analysis with Wireshark/tcpdump.

Responsibilities

• Provide 2nd line support for network incidents across global sites.
• Monitor and improve LAN, WAN, WLAN, VPN, and SDN environments.
• Configure and manage network hardware: switches, routers, firewalls, wireless controllers, load balancers.
• Fulfill network service requests with proper prioritization.
• Implement and maintain network security controls and Zero Trust.
• Manage lifecycle activities: patches, upgrades, migrations, replacements.
• Participate in infrastructure and cloud connectivity projects.
• Collaborate with cross-functional teams to resolve incidents and ensure stable operations.
• Document topology, procedures, and runbooks for knowledge sharing.
• Contribute to capacity planning and performance tuning.

Skills

Enterprise networking

Cisco devices

LAN/WAN/WLAN

Firewall security

VPN technologies

Network monitoring tools

Zero Trust

Cloud networking

Wireshark

Tools

SolarWinds

PRTG

Cisco DNA Center

Job description

Overview

This position is located in Mexico City, Mexico.

We are looking for an experienced Network Specialist to join our Global IT Infrastructure & Operations organization. As part of a dedicated networking team, you will be responsible for ensuring the stability, security, and performance of our global network environment. You will work closely with colleagues across multiple locations to maintain high availability, drive optimization, and support ongoing infrastructure improvements.

Responsibilities

As a Network Specialist, you will play a key role in maintaining and improving our network infrastructure.

• Provide 2nd line support for network-related incidents across global sites, including advanced troubleshooting, root-cause analysis, and performance optimization.
• Monitor, maintain, and improve LAN, WAN, WLAN, VPN, and software-defined network (SDN) environments.
• Configure, administer, and support network hardware, including switches, routers, firewalls, wireless controllers, and load balancers.
• Fulfill network service requests, ensuring proper prioritization based on severity, business impact, and operational urgency.
• Implement and maintain network security controls, including firewall rules, access lists, segmentation, and Zero Trust principles.
• Manage lifecycle activities: patching, upgrades, migrations, and replacement of network equipment.
• Participate in infrastructure and cloud connectivity projects, ensuring network readiness and alignment with architectural standards.
• Collaborate with cross-functional teams to follow up on incidents, resolve ongoing issues, and ensure stable global operations.
• Document network topology, procedures, and operational runbooks to support continuous improvement and knowledge sharing.
• Contribute to capacity planning, performance tuning, and improvements in network monitoring and alerting.

Qualifications

• Experience with administering and supporting enterprise-grade network hardware (Cisco or similar).
• Managing LAN/WAN/WLAN infrastructure, including routing (OSPF/BGP), switching (VLANs, STP), and wireless technologies.
• Working with firewalls and network security platforms, such as Check Point, Cisco ASA/FTD, or similar.
• Supporting VPN technologies, including site-to-site and remote access solutions.
• Configuring and troubleshooting network monitoring and management tools (SolarWinds, PRTG, Cisco DNA Center, etc.).
• Implementing network segmentation, access control, and Zero Trust principles.
• Managing network lifecycle activities: firmware upgrades, hardware refresh cycles, migrations, and patching.
• Understanding ITIL processes, including incident, problems, and change management.
• Familiarity with cloud networking concepts (Azure, AWS, or similar), including hybrid connectivity.
• Performing packet analysis using tools such as Wireshark, tcpdump, or similar.

Required Skills

• Several years of hands-on experience working with enterprise network technologies, operations, and troubleshooting.
• Comfortable managing incidents, identifying root causes, and driving long-term improvements.
• Understanding how to work within ITIL-based processes and appreciating the value of structured change and incident management.
• Strong security mindset and naturally considering best practices when designing or adjusting network configurations.
• Curiosity about new technologies, trends, and best practices in networking and cloud connectivity.
• Thrive in a collaborative environment and communicate clearly with both technical and non-technical stakeholders.
• Self-driven, organized, and capable of prioritizing tasks in a dynamic environment.
• Enjoy taking responsibility, following through on commitments, and contributing to overall operational excellence.

The Company is an Equal Opportunity / Aff …

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