Network Specialist

New York City; Manhattan (KS); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

City of New York’s Office of Labor Relations IT Operations Division seeks a Network Specialist to manage switches, servers, patching, DHCP, DNS, and admin of network accounts. The role will support CIO, Supervisor, and Help Desk while assisting with IT projects and ticket resolution.

Required qualifications include LAN/WAN certifications and a degree with multiple years of IT/network experience. The position covers on-site and remote support for NYC employees and may involve security systems and

Formación

• Professional/vendor certification(s) in local area network administration.
• Bachelor's degree in IT/CS or equivalent.
• 2+ years of full-time LAN/WAN experience; for higher levels, 6+ years as described in the min qualifications.

Responsabilidades

• Install, configure, and maintain network switches, NAS, and VMware servers.
• Troubleshoot network services, endpoint devices, and security software; apply patches.
• Manage user accounts, permissions, and Office 365 mail.
• Monitor performance and tune networks; support help desk.
• Document issues and resolutions for reference.
• Provide hardware and software support on-site and remote.
• Support security systems (door access, video surveillance, teleconferencing).

Educación

Bachelor's degree or higher

2+ years LAN/WAN experience

1 year IT experience as described in minimum qualifications

Master's degree substitution for experience

Herramientas

Active Directory

Exchange Admin

Workspace ONE MDM

ManageEngine Service Desk

Endpoint Central

Group Policies

DNS

DHCP

Entra ID

PowerShell Scripting

Printing Server

McAfee

CrowdStrike

GRM Imaging system

Windows Server 2022+

MS SQL 2019+

IIS 8.5+

VMware

Office 365

Azure cloud

Cisco Switches

Cisco Routers

Cisco VoIP

Dell workstations/laptops

iPhone/iPad

Descripción del empleo

CANDIDATE MUST BE A CURRENT PERMANAENT CITY EMPLOYEE

About the Office of Labor Relations

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York (NYC) and labor unions representing employees of the city. In addition, the Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector.

OLR staff provide labor relations support to City agencies with workforce labor issues, facilitating labor-management meetings, representing the City in representation hearings, administering employee grievances and arbitration, and negotiating collective bargaining agreements with the City's 149 bargaining units.

OLR also administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, WorkWell NYC, Medicare Part B Reimbursement Program, Pre-Tax Benefits Program and other Citywide programs, including the Deferred Compensation Plan and New York City Employee Individual Retirement Account (NYCE IRA).

About the Information Technology Operations Division

The IT Division at OLR manages day-to-day operations, including network infrastructure, cybersecurity, data management, software and applications, and technical support. Its goal is to provide reliable, cost-effective technology solutions that help OLR staff work efficiently and support the agency’s mission. The team consists of a Chief Information Officer, Supervisor, Network Specialist, a Lan Specialist, a Help Desk and Security Officer, and two Help Desk Associates.

Job Summary

The IT Division seeks to fill the role of Network Specialist. Reporting to the Supervisor, the role will be responsible for managing network-related tasks, including switches, servers, patching updates, DHCP, DNS, network accounts, and other related functions. The Network Specialist will also support the Supervisor and CIO on IT projects and assist help desk associates in resolving tickets submitted by employees throughout the agency.

The candidate is expected to collaborate effectively with colleagues to identify and implement IT solutions and contribute to a positive, team-oriented work environment.

Job Duties

• Install, configure, and maintain network switches, local Synology NAS, and VMWare servers hosted by OTI
• Perform troubleshooting analysis of network services, endpoint devices, and associated systems. Monitor network and security software on endpoint devices including CrowdStrike and McAfee Monitor and apply security patches to OS and software applications
• Manage network user accounts, permissions, and Office 365 email accounts
• Monitor network performance and implement performance tuning
• Work with helpdesk support ticketing system and address ongoing IT issues
• Work with on-going projects and initiatives
• Document issues and resolutions to be used in a reference guide for the division.
• Manage, Monitor and support MDM for laptops, phones, and iPads,
• Install new workstations, laptops, printers, and VoIP phones
• Provide hardware and software support to OLR employees on premises and working remote
• Support locally installed door access security, video surveillance and teleconference systems.

Required Qualifications

Professional/vendor certification(s) in local area network administration.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Minimum Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following: 1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or 2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or 3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above. Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Preferred Skills

Experience working with:Software: Active Directory, Active Roles, Exchange Admin, Workspace One MDM, ManageEngine Service Desk and Endpoint Central, Group Policies, DNS, DHCP, Entra ID, PS Scripting, Printing Server, McAfee, CrowdStrike, GRM Imaging system, Windows 2022 and higher, MS SQL 2019 and higher, IIS 8.5 and higher, VMware, Office 365 and Azure cloud.Hardware: Cisco Switches and Routers, Cisco VoIP, Xerox printers, Dell workstations, Dell, and Microsoft laptops, iPhones, iPadsCertification: Any IT network, Microsoft, CISCO, Azure is a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.