Systems Engineer

New York City Office of Technology & Innovation; New York (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

New York City Office of Technology & Innovation (OTI) is seeking a Systems Engineer to join the Infrastructure Management Division in Brooklyn, NY. The role focuses on designing, deploying, and maintaining VMware infrastructure and related components in an enterprise environment.

The successful candidate will automate provisioning and lifecycle management with Ansible, Terraform, PowerCLI, and scripting languages, develop IaC modules, and collaborate with storage, network, security, and cloud

Qualifications

• Bachelor's degree with 24 credits in telecommunications or related field or four years of relevant experience.
• Associate degree with 12 credits in telecommunications or related area and five years of experience.
• Equivalent education/experience to listed options with required high school diploma.

Responsibilities

• Design, deploy, and maintain VMware infrastructure (vSphere/ESXi/vCenter).
• Support and optimize enterprise-scale virtualized environments.
• Automate provisioning and configuration with Ansible, Terraform, PowerCLI, and scripts.
• Develop and maintain Infrastructure-as-Code solutions, including Terraform modules.
• Implement automation workflows for VM provisioning, patching, and compliance.
• Troubleshoot virtualization, performance, and availability issues.
• Collaborate with storage, network, security, and cloud teams.
• Assist with capacity planning, disaster recovery, and high availability designs.
• Document architecture and automation standards.

Skills

VMware vSphere/ESXi/vCenter

Automation/Scripting

Troubleshooting

Hybrid/Cloud concepts

Documentation & collaboration

Networking & security basics

Education

Baccalaureate degree with 24 credits in telecommunications or related field

Associate degree with 12 credits in telecommunications or related area

Education/experience equivalent with HS diploma

Tools

Terraform

Ansible

PowerCLI

Python

AWS/Azure/GCP

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Systems Engineer reporting to the Infrastructure Management Division.

Responsibilities will include:

• Design, deploy, and maintain VMware infrastructure, including vSphere, ESXi, vCenter, and related components;
• Support and optimize virtualized computer, storage, and networking environments at enterprise scale;
• Automate provisioning, configuration, and lifecycle management of virtual infrastructure using tools such as Ansible, Terraform, PowerCLI, and scripting languages;
• Develop and maintain Infrastructure-as-Code (IaC) solutions, including Terraform modules and state management;
• Implement automation workflows for VM provisioning, patching, configuration, and compliance;
• Troubleshoot and resolve complex virtualization, performance, and availability issues;
• Collaborate with storage, network, security, and cloud teams to deliver integrated infrastructure solutions;
• Assist with capacity planning, disaster recovery, and high-availability designs;
• Document architecture, operational procedures, and automation standards;
• Handle special projects and infrastructure initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

Minimum Qualifications

• A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
• An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
• Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The successful candidate should possess the following:

• Strong hands-on experience with VMware vSphere, ESXi, vCenter, and enterprise virtualization platforms
• Experience with automation and scripting (PowerCLI, Python, or similar)
• Familiarity with VMware lifecycle management, patching, upgrades, and performance tuning
• Experience operating large-scale, mission-critical environments
• Knowledge of hybrid cloud concepts and integration with cloud platforms
• Strong troubleshooting, documentation, and collaboration skills
• VMware ESXi: Advanced knowledge of ESXi host deployment, configuration, and troubleshooting
• vCenter Server: Expert skills in managing vCenter, including cluster configuration, HA, DRS, and resource management
• Troubleshooting: Deep troubleshooting in vSphere environment, hardware issues, network, and storage integrations
• Experience with AWS, Azure, or Google Cloud Platform (GCP), infrastructure services including virtual networks, storage and compute resources
• NSX-T Architecture & Components: Understanding of NSX-T architecture, including managers, controllers, edge nodes, hosts, and distributed firewall (DFW)
• Network Virtualization: Knowledge in creating, managing, and troubleshooting logical switches, routers, segments, and overlay networks (Geneve tunneling)
• Edge Services & Load Balancer: Managing edge nodes, routing, NAT, DHCP, VPN, and integrated load balancing
• Good knowledge of security best practices for infrastructure management including firewall practices and secure configuration management.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.